Role Title: ServiceNow Developer Role Location: Leeds, UK Role Type: Contract/Permanent (Hybrid) Job Description: Key Responsibilities- Platform Development & Configuration: Design, develop & implement ServiceNow solutions, including custom applications, integrations & flows. Configure, support & maintain core applications such as; ITSM, ITOM, PA, CSM, SPM, CSDM, CMDB, Employee Centre & Integration Hub. Technical Leadership & Collaboration: Serve as a technical lead providing guidance & best practices. Collaborate with stakeholders to gather & analyse requirements, translating & documenting these into effective ServiceNow solutions. Work with cross-functional teams to ensure seamless integration & delivery of end-to-end solutions. Innovation & Continuous Improvement: Stay current with ServiceNow best practices & industry trends to promote innovation. Develop proof of concepts (POCs) for new ServiceNow features & capabilities. Lead cross team initiatives to drive innovation ideas & see these through to fruition (with the prospect to re-purpose these capabilities across other customers). Must Have Skills Able to commute to the central Leeds office. Minimum of 4 years of experience as a ServiceNow Developer, with at least 2 years in a senior or lead role developer role. Extensive experience with ServiceNow development, including scripting (JavaScript, Glide). Strong understanding of ServiceNow modules such as; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations). Good understanding of ServiceNow out of the box architecture. Proven experience in developing & implementing innovative solutions on the ServiceNow platform, driving thought leadership. Excellent analytical & problem-solving skills, with a strong attention to detail. Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments. ServiceNow Certified System Administrator (CSA). ITIL v4 qualified. Preferred Skills Experience with Agile/Scrum methodologies & tools. Good understanding of ServiceNow modules such as; ITOM, CSM & SPM. Good understanding of the Atlassian products, such as Jira & Confluence. Good understanding of authentication methods used within ServiceNow. Certified Implementation Specialist (CIS), or other relevant certifications.
