What Working at Hexaware offers: Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance. With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles. “At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.” We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day. The Hexaware Advantage: Your Workplace Benefits Excellent Health benefits with low-cost employee premium. Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage Unlimited training and upskilling opportunities through Udemy and Hexavarsity. Data Operations LeadChicago IL (Onsite)Full Time Role Required skills: Experience in working on Application production support engagements L1, L2 and L3 support SLA & Metrics management in application production support projects Incident Management, Service Request Management, Problem Management which covers IT service management Job Description Data Operations Lead We are looking for a passionate and experienced Operations Lead to join our team. You will play a key role in leading and managing our Data operations and managed services support engagement, ensuring efficient and effective delivery of services. Responsibilities: Hands-on comprehensive experience in managing projects/program which involve Production Support and maintenance of Data Lake/DWH Environments Hands-on experience on ITIL processes Well-versed with Outage, Incident triaging, coordination, communication etc. in production support environment. Lead and manage team of ETL and BI experts, fostering a collaborative and productive work environment. Build strong relationships with clients and serve as their primary point of contact for day-to-day data operations and managed services engagement. Qualifications: Overall experience of 15 years. 10-12 years of experience in a similar operational leadership role. Proven experience in Operational Delivery Management and Data Operations leadership. Proven track record of leading and motivating teams to achieve challenging goals. Excellent communication, collaboration, and interpersonal skills. Privacy Statement: The information you provide will be used in accordance with the terms of our Privacy Policy and will be used specifically for the business/processing purpose of the event. You should be aware that we may share your details with our approved vendors for this event to be handled successfully.
