Vaco Indianapolis has partnered with a client on the SW side of Indianapolis in search of a part time Customer Service Representative. If you feel you would be a good fit, apply today This position is 100% in office. Responsibilities · Customer Service/Sales Support - Coordinate with Customers, enter and process orders received over the phone or in person (walk-in) with a high level of customer service, communicate with suppliers, packaging buyers, and plant personnel daily to manage orders through the system. · Answer, screen, and direct all incoming phone calls as needed. · Coordinate with coworkers to ensure phone and office coverage as needed. · Respond to customer inquiries and provide timely resolution. Communicate with appropriate departments to secure necessary information and prompt action as needed. · Enter and modify sales orders in and timely and accurate manner. . Run management exceptions report and end-of-day to review orders and ensure accuracy of pricing. · Interpret and share customer feedback within the organization to continue improving performance. · Utilize existing software and systems in an efficient manner. · Maintain an organized, presentable work area. · Daily communication with customers to expedite orders, special requests, and coordinate with scheduling/production Desired Qualifications: · Excellent communication and customer service skills · High school diploma or equivalent. · Strong organizational skills and attention to detail · Intermediate PC skills with knowledge of Excel, Word, and Outlook · Ability to work independently or as a member of a team · Strong initiative - process and procedure oriented · Ability to maintain a professional appearance and demeanor
