Exciting opportunity available for a Healthcare Operational System Support Analyst for a contract to hire position in Philadelphia, PA. This role is 3 days/week in the Philadelphia, PA office. In this role you will be responsible for the following: Specific Duties: Responsible for Intake of Customer Extract File requests. Verify that the requests received have the necessary documentation/approval. Data Entry of the Extract File request into the Request System. Balancing/Verification/creating audit trail of Extract File Requests. Perform UAT on extract platform as required. Review and resolve customer inquiries. Interact with all internal and external partners across multiple related departments as needed. Document specific customer issues (over/under payments, setup issues, etc.). Escalate setup and billing issues to appropriate levels of management. Coordinate with Senior, Lead, and Supervisor on resolution of invoice errors. Effectively resolve any issue as directed by Senior, Lead, and/or management. Identify, track, report trends, and escalate issues to appropriate levels of management. May perform other duties as required by management. Skill/Experience/Education: Understanding of Self-Funded Billing, Healthcare industry data, and Data Warehouse. Ability to think critically and resolve problems. Strong attention to detail and the ability to succeed in a high-paced environment. Proficient with Microsoft Excel, Word, PowerPoint, and Outlook. Proficient with SQL. Good written and verbal communication skills. Ability to multi-task and prioritize activities. Bachelor’s Degree in a Business-related field or equivalent work experience preferred. Minimum 2 - 5 years working within a Billing, Finance, Operations Department, Information Technology Healthcare Industry Data Knowledge and familiarity with Eligibility, Medical Claims, Pharmacy Claims and Lab Results. Experience with the Data Warehouse and Structured Query Language (SQL) Skill Matrix: SQL – 4-5 years Excel – 4-5 years Word – 4-5 years Outlook – 4-5 years ServiceNow a plus
