Robert Half is seeking a highly skilled and experienced IT Support Analyst III to a medical device manufacturer based in Hillsboro, Oregon. The ideal candidate will have extensive expertise in managing IT systems and providing technical support in a hybrid Microsoft Office 365 and Active Directory environment. Key Responsibilities: Engage and collaborate with IT colleagues in a cross-functional team environment. Oversee the inventory, configuration, installation, and maintenance of computer software and hardware. Administer Microsoft Office 365 accounts/licenses, Exchange users, mailboxes, and associated objects using Active Directory in a hybrid environment. Provide routine analysis and technical support, addressing systemic issues to improve overall performance. Communicate effectively with internal teams, users, and external vendors to resolve technical challenges. Contact and coordinate with hardware and software vendors as necessary to ensure smooth operations. Perform network troubleshooting to resolve user and system issues. Develop and maintain system documentation, ensuring all procedures and configurations are well-documented. Qualifications: Must-Have Skills: 7 years of related experience in IT systems administration or Tier III capacity. Minimum 5 years of experience managing Microsoft Office 365 tenants, Exchange, and Microsoft Active Directory in a hybrid environment. Comprehensive knowledge of the principles, methods, and techniques related to computers, operating systems, common Windows applications, and network troubleshooting. Nice-to-Have Skills: Experience working in a discrete manufacturing environment. Familiarity with interfacing IT software and hardware systems with CNC machines. Soft Skills: Effective communication skills to interact with technical and non-technical users. Ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines. Strong problem-solving skills and the ability to work both independently and as part of a collaborative team. Patience and professionalism when working with users of varied technical abilities. The pay range for this position is $35/hour to $40/hour. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
