Required Skills: 1 year of experience in a Technical Support Role - in-person customer technical support background is required Experience troubleshooting PCs running Windows 10 Prior Mac support experience Experience decommissioning equipment/hardware Experience handling new user setup and documenting user issues within a ticketing system Must be able to work very well-independently Ability to translate technical information into non-technical speak for non-technical users Excellent customer service skills Able to learn/pick up new technologies quickly Desired Skills: IT certifications are a plus Prior Executive or White Glove support is highly desired Experience troubleshooting video conferencing equipment Exposure to SCCM installing and imaging Basic Active Directory experience Description of Role/Responsibilities: We are looking for an IT Analyst to join a well-known, retail organization. This is a fully onsite position and will have an element of Executive/White Glove support. Ideal candidates will have a pleasant personality and enjoy learning and troubleshooting new issues. This is a role that provides new challenges and could absolutely lead to career growth in the future. Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™
