Role: Conversational AI Integration (Technical Lead) Location: Charlotte, NC & 2nd option is St. Louis, MO (Onsite from Day 1) Job Type: Long Term Contract Job Description: Minimum 3 years relevant technical work experience, at least developing and implementing Conversational AI. Knowledge on KORE AI is plus but will explore other options. Recent experience with Conversational AI projects and KoreAI (optional). Collaborate with cross-functional teams to design, develop, and deploy conversational AI applications using Kore AI, across IVR, chat, and voice platforms . Intent identification and LLM development. Strong expertise in developing conversational AI applications (chatbots, IVR systems, virtual assistants). Proficiency in integrating AI solutions with RESTful APIs and external services. Knowledge of web services, data retrieval, and integrations. Hands-on experience with conversational AI platforms, frameworks, and tools . Build and refine chatbots, virtual assistants, and IVR systems that provide intuitive and effective user interactions. Work with Generative AI models and fine-tune LLM-based conversations for high-quality, context-aware interactions. Develop and optimize natural language understanding (NLU) and processing (NLP) models to improve accuracy and user intent identification.
