Responsibilities: • Diagnose and resolve intricate hardware and software issues to maintain productivity. • Manage and maintain user accounts, ensuring correct access and security. • Carry out networking tasks, including the configuration and management of network devices. • Offer support for C-suite executives, ensuring their tech needs are met promptly and efficiently. • Utilize ticketing system to track, prioritize, and resolve support requests. • Develop proficiency in technologies such as Windows 10 and 11, Office 365, Azure, and Intune. • Support a variety of devices, including Android, Apple, and Mac computers. • Implement configuration management and deployment strategies to streamline processes. • Leverage skills in Microsoft and Active Directory for daily operations. • Stay up to date with advancements in Cisco and Citrix technologies to provide informed solutions.
