Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Top 5 Skills 1. Communication The ability to listen actively, ask questions, and explain technical concepts to non-technical people 2. Problem solving The ability to identify, diagnose, troubleshoot, and resolve issues using logical steps 3. Customer service The ability to detect and fix issues quickly to reduce response times for users 4. Collaboration The ability to work well with others and communicate effectively with your team 5. Adaptability Being able to think quickly and adapt to unexpected changes or challenges. Technologies: The capability to efficiently assist users with a wide range of technical issues, such as troubleshooting computing devices, (Windows) operating systems, network technologies, printers, and Microsoft software applications across different platforms (desktop, client-server, browser-based, etc.) Required Education: Bachelor's degree in an IT-related field. Required Years of Experience 6 months of experience in IT or related area. 6 months of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).
