Major Incident Analyst 12 Month Contract (Possible extension) Location: Hybrid – Fort Worth, TX (50% Onsite) Not open to C2C Must be local to DFW area and able to do onsite interview Job Description Incident and System Management: Collaborate with internal teams and suppliers to analyze and resolve critical IT and Telecom service interruptions, and protect system availability through incident, problem, and change management. System Monitoring and Optimization: Monitor systems for faults, identify optimization opportunities, and implement tools and process changes to improve monitoring and alerting. Incident Response and Root Cause Analysis: Work with major incident response teams for escalations and monitoring during major incidents Self-Motivated: Ability to define, develop, and execute plans; manage system outages; and handle high-stress situations. Availability: Able to work in a 24/7 environment and provide on-call support. Experience: Proven experience interacting at all levels. Skill Requirements Technical certifications or 5 years in Event monitoring and alerting, DevOps, Infrastructure Support or IT Major Incident Management Mustxperience with monitoring tools including Dynatrace and CloudWatch. DevOps application performance tuning. Strong writing skills for documentation. Proficient in distributed systems/administration (Windows, Unix, Linux, VMWare, etc.). Knowledge of ITIL best practices (certification is a plus). Familiarity with SDLC lifecycle. Experience in SLA/KPI-driven environments. ServiceNow proficiency. General scripting/programming skills (Python, Node.js, Ruby, Perl, Bash/sh). Experience with Zabbix or SCOM preferred EDUCATION Bachelor's degree in Computer Science, Information Systems, or Engineering preferred. Preferred Qualifications: Cloud certifications (AWS, Azure, etc.). Experience with infrastructure as code tools (Terraform, Ansible, etc.). ITIL V3 or V4 certification. Advanced technical skills in various operating systems and environments. Proven ability to improve monitoring and alerting processes Job Description You will receive the following benefits: Medical Insurance & Health Savings Account (HSA) 401(k) Paid Sick Time Leave Pre-tax Commuter Benefit Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. Motion Recruitment provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) in major North American markets. Our unique expertise in today’s highest-demand tech skill sets, paired with our deep networks and knowledge of our local technology markets, results in an exemplary track record with candidates and clients.
