Most companies try to meet expectations, dunnhumby exists to defy them. Using big data, deep expertise and AI-driven platforms to decode the 21st century human experience – then redefine it in meaningful and surprising ways that put customers first. Across digital, mobile and retail. For brands like Tesco, Coca-Cola, Procter & Gamble and PepsiCo. We’re looking for a Support Analyst who expects more from their career. It’s a chance to extend and improve dunnhumby’s Support. It’s an opportunity to work with a market-leading business to explore new opportunities for us and influence global retailers. Joining our team, you’ll work with world class and passionate people to provide excellent IT support to dunnhumby employees. What you’ll be working on Providing a single point of contact for all internal IT related user/customer queries/issues for Dell and Macs Logging all requests using Service-Now and ensure the customer is responded to in a timely manner Proactively monitoring the Support Bar looking for potential issues and highlighting them as appropriate. Working with the team to ensure all documentation is kept up to date at all times. Taking a keen interest in the Service Improvement roadmap for the Support Bar team that is consistent with both the dunnhumby and Global Support OGSM and is compatible with the Global roadmap. What we expect from you Provide efficient, friendly and proactive IT Support to dunnhumby employees. Work with wider IT teams to provide assistance when required, take part in projects and ensure good communication at all times. Display elevated working standards ensuring own SLA and satisfaction targets are met at all times and collaboratively ensuring team targets are met. What You Can Expect From Us We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not. Plus, thoughtful perks, like flexible working hours and your birthday off. You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Women’s Network, dh Proud, dh Parent’s & Carer’s, dh One and dh Thrive as the living proof. Everyone’s invited. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
