Position – IT Analyst with GxP Location – Warsaw, IN Work Mode – Onsite Type – Contract Job description: Requirement Onsite support Responsibilities: Focused IT primary Point of Contact that can be dispatched to expedite the support participate and support Rapid Response Team triage process and attendsupport Daily Performance Meetings Assist network support team and other infra teams for daytoday troubleshooting and infra projects Assist Client SPOC with Reliability Calls for high priority tickets P1P2 investigation and resolution Helps local hardware support team with checking printers and shopfloor peripherals Provides assistance to the hardware support team for applications or processes Act as coordinator for resolving incidents related to any application support in manufacturing plant Be a SPOC for BUIT Local support and external vendors Resolve connection issues with weighing scales including replacement of defective MOXA and related network components Coordinate with MLL Workstation engineering WESS team to resolve OS and workstation build issues including antivirusmalware related setup and issues Test connectivity for changes to network including wireless and patching Coordinate with application owners to install the client applications and ensure that the applications launch as expected Coordinate with equipment vendors for repair and maintenance Initial troubleshooting for application issues and continue to provide coordinationescalation to resolutionconclusion Support base businessrelated IQOQ testing and technical change control activities Qualifications: Minimum 5 years of experience in handling Site IT support incident management Should be conversant with ITIL process ServiceAsset management Must be knowledgeable in network infrastructure Should be knowledgeable on multiple Operating Systems DBs Should be able to work independently and be ready to provide support offbusiness hours MES knowledge is an added advantage Should posses multitasking capabilities with excellent coordination skills Worked in pharmamanufacturing plant is added advantage Additional Requirements Manufacturing Experience with ItInfra knowledge Cross TeamDept Coordination Project experience: ITIL Knowledge would be preferable Knowledge of GxP would be add on Skills: GxP, ITIL
