Job Title: Business System Analyst - Banking (Cards ChargeBacks) Job Location: Dallas, TX, Pittsburg, PA We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20 years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500, and has 58 offices in 21 countries within key global markets. Our Challenges: We are looking for a detail-oriented Business Systems Analyst (BSA) with experience in chargeback processes within the banking industry. The ideal candidate will possess strong analytical skills, a solid understanding of banking operations, and experience in managing chargeback and dispute resolution processes. This role will be critical in enhancing our systems and processes to improve operational efficiency and customer satisfaction. The Role & Responsibilities: Collaborate with stakeholders to gather, document, and analyze business requirements related to chargeback processes and systems. Translate business needs into functional specifications that guide system development and enhancements. Work with IT teams to design and implement system solutions that improve chargeback workflows, ensuring compliance with regulatory standards. Develop and execute test plans and test cases to validate system changes, ensuring alignment with business requirements. Analyze and document the current chargeback processes, identifying areas for improvement and recommending solutions to enhance efficiency and effectiveness. Monitor and report on chargeback metrics, trends, and compliance with policies and regulations. Serve as a liaison between business units, IT, and external stakeholders to ensure clear communication and understanding of chargeback-related projects and initiatives. Conduct training sessions and workshops to educate users on chargeback systems and processes. Stay updated on industry trends, best practices, and regulatory changes related to chargebacks and disputes. Proactively identify opportunities for process improvements and system enhancements to better serve customer needs. Maintain comprehensive documentation of systems, processes, and procedures related to chargebacks. Prepare and present reports to management on chargeback performance and system effectiveness. Requirement: You are: 9 years of experience as a Business Systems Analyst in the banking/financial services industry, with specific experience in chargebacks and dispute resolution. Strong understanding of chargeback regulations, processes, and industry standards (e.g., Visa, MasterCard). Proficient in business analysis tools and methodologies, including requirements gathering and process modeling. Excellent analytical, problem-solving, and communication skills. Experience with project management methodologies and tools (e.g., Agile, Waterfall). We can offer you: A highly competitive compensation and benefits package A multinational organization with 58 offices in 21 countries and the possibility to work abroad Laptop and a mobile phone 10 days of paid annual leave (plus sick leave and national holidays) Maternity & Paternity leave plans A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region) Retirement savings plans A higher education certification policy Commuter benefits (varies by region) Extensive training opportunities, focused on skills, substantive knowledge, and personal development On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms A flat and approachable organization A truly diverse, fun-loving and global work culture SYNECHRON’S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
