We are seeking a highly motivated and results-oriented HRIS Analyst to join our growing team. This is a critical role supporting our HR operations across multiple systems, including ICMS, ADP, First Advantage, and ZenDesk, for a large and diverse clientele. Key Responsibilities: Ticket Management: Efficiently process and resolve a high volume of incoming support tickets via ZenDesk. Handle Level 1-3 tickets, including system troubleshooting, data entry, and validation. Conduct system audits and identify areas for improvement. Experience with APIs is a strong plus. HCM Administration: Provide support for core HR functions within our HCM system (e.g., ADP). ATS Support: Provide expertise in our Applicant Tracking System (ATS), specifically ICIMS. Assist with system customizations and user training. Project Support: Actively participate in system implementations and upgrades. Collaborate with vendors and internal stakeholders to ensure successful project outcomes. Effectively communicate project progress and address roadblocks. Client Support: Provide exceptional customer service to internal and external clients across 6 decentralized regions. Build strong relationships with stakeholders and effectively address their needs. Qualifications: 3-5 years of experience in HR Operations, HRIS, or a related field. Proven experience with HR technology systems, including ATS (preferably ICIMS), HCM (preferably ADP), and ticketing systems (preferably ZenDesk). Strong analytical and problem-solving skills with the ability to troubleshoot complex issues. Excellent communication and interpersonal skills, both written and verbal. Ability to prioritize tasks, manage multiple deadlines, and work independently. Experience in a fast-paced, startup environment or consulting background is highly preferred. Proficiency in Microsoft Office Suite.
