Required Skills: At least 1 year of hands on technical support experience Experience installing hardware and software Strong customer service experience and deskside manners Experience working with a ticketing system Experience troubleshooting printers, tablets, desktops and mobile phones, PCs, etc. Ability to communicate effectively with staff level to C-level professionals Desired Skills: A certification is highly preferred Experience working in a hospital setting would be ideal Self-starter with a strong aptitude to learn Passion for customer service Personable demeanor-will be interacting with a wide range of users and environments Description of Role/Responsibilities: Beacon Hill Technologies is looking for a Desktop Technician with a passion for customer service and willingness to learn and grow in their career. Our ideal candidate would have strong end user expectation management. This role will be responsible for responding to various technical service requests in an enterprise level environment. Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™
