Hi, We have an immediate opening for our client .Please let me know if you will be interested in the below opening. Position : Desktop Support Analyst Location : Warwick, RI 02886 (Onsite job ) Duration : 2 years contract MGT is a national leader in public sector management consulting and services that delivers diverse business consulting services to a wide range of public sector groups. Celebrating its 50th year in 2024, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of public agency performance. Our mission is to impact communities for good. Summary: This position provides day-to-day consultation, training & troubleshooting to computer users for hardware, software, network and related computer systems and their peripheral devices. This position requires both phone and hands-on support. 1 years of previous Help Desk experience are required. Great communications and customer service and troubleshooting skills are a must Essential Duties and Responsibilities: Resolve hardware and software support communications (telephone calls, voicemail and e-mail) directly from end users Identifies, researches, and resolves complex technical problems Track all hardware and software inventory issued to employees Perform all desktop hardware/software installations, software updates, and licensing issues Log all received calls, e-mails and voicemails as required in the Help Desk Support System Continually suggest system/process improvements to ensure superior user experience Replace/install/configure all user hardware as needed in a timely manner Work with IT staff to escalate issues as needed Works with contractors and vendors when external help is required Train staff on hardware, software and network use Participate in special projects as appropriate Maintain good working relationships with users, department managers, vendors and other IT professionals to continuously improve the ability of the Help Desk to meet its mission Provide excellent customer service Keep up-to-date on emerging technologies and regularly update skills to match newly acquired systems or services Any and all other responsibilities as assigned Supervisory Responsibilities: N/A Qualifications: Excellent written and verbal skills Must be self-motivated with strong sense of ownership Must be able to lift 50lbs & climb ladders Must have a valid driver’s license Must be able to pass background checks Education/Experience: Associates degree in an Information Technology field and/or equivalent experience MCDST, ITIL, A, N, VCA-DCV, VCA-DTM or equivalent certification a plus Microsoft Windows 10 Workstations in a virtualized environment Experience with thin client use/management Microsoft Office 365 Hardware/Software troubleshooting Networking experience including TCP/IP, DHCP, VLANs, etc. Active Directory user administration\Group Policy tools Experience with VMWare Horizon (View) and VMware vSphere Thorough knowledge of desktop and business/technical support systems MGT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
