Customer Experience Analyst CRG is partnered with a large American retail company with over 100 years of service in the search for a Customer Experience Analyst to join their team. The ideal candidate will be a analytical, tech-savvy self-starter with a passion for marketing and a demonstrated ability to generate creative solutions Opportunity Type: 6-month contract with possible extension Compensation: $35.00-$45.00/Hour (dependent on experience) Schedule: HYBRID - Monday - Friday 8:30am-4:30pm Location: Mooresville, NC Responsibilities: Develop and implement digital strategies to enhance company brands, products, and services. Collaborate with stakeholders to ensure goals and objectives are met. Develop and maintain relationships with third-party vendors. Assist in the development and execution of digital campaigns. Generate reports to track digital performance. Analyze key performance indicators to identify opportunities to improve the online experience and drive conversion. Leverage inputs from CSAT, reviews and Q&A to continuously improve the overall customer experience for assigned brand(s). Provide accurate reporting and insights across the digital channel related to content, product information, assortment and competitive gaps/opportunities. Effectively improve conversion and basket by leveraging data to optimize cross-sell, up-sell and bundling strategies. Create project plans and align with merchandising and supplier to drive execution. Qualifications: Bachelor’s degree in business, marketing, finance, statistics or related field 2-3 years e-commerce/digital/retail merchandising, digital marketing or vendor management Proven experience with major consumer brands and how to support/differentiate them in the digital space Experience utilizing Adobe Analytics, Looker, DART preferred Category Code: JN009
