We are hiring a Business Analyst for our rapidly growing software development client. They have a growing product line, great career potential and excellent benefits. This is a hybrid role, candidates must be able to be onsite 3 to 4 days per week in Windsor, CT . Not open to 3rd party candidates Responsibilities: Gather and document customer requirements using Agile methodologies. Translate, write, and understand detailed customer and technical requirements. Respond promptly and appropriately to customer needs and inquiries. Work closely with development team in identifying and performing updates to applications. Under the direction of the Product and Program Managers, create training materials pertaining to computer troubleshooting and usage and perform client trainings. Actively monitor, maintain and resolve technical issues related to cloud-hosted instances. Perform functional testing of the product prior to the release to the client; identify, analyze and document issues, and provide possible solutions. Contribute to other ad hoc inquiries and assist on internal projects as needed. Qualifications: A bachelor’s degree in computer science or related technology field is preferred. 3 - 5 years of relevant experience in a customer-focused position involving technical knowledge of a company’s products and services. Strong analytical skills and ability to remain highly organized in a deadline-driven environment, while maintaining strict attention to detail. Thorough and comprehensive documentation skills. Experience with data migration validation. Understanding of SQL and/or Oracle databases. Self-starter and ability to work independently to meet deliverables. Excellent listening, interpersonal, written, and oral communication skills Ability to prioritize and manage several milestones and projects efficiently. Comfortable working in and assisting others through company help desk software in addition to other remote access desktop programs. High proficiency with analytical tools such as Microsoft Excel and SQL Experience working with state agencies and experience understanding state and federal guidelines and regulations preferred. Position may require 25-40% travel in the future.
