Job Title: Customer Service Analyst (IT) Job Function: Customer Support Therapy Area/Industry: Information Technology Contract Length - 3 months Job Description: Proclinical is seeking a Customer Service Analyst to deliver proactive, customer-focused, onsite support to a large user base. Your role will involve resolving IT queries with a calm and empathetic approach, ensuring excellent customer service. Familiarity with ITSM systems for logging and tracking incidents is essential, and you will work within service level agreements (SLAs). Training will be provided for enterprise solutions, but prior exposure is advantageous. Responsibilities: - Provide face-to-face IT support to end users. - Resolve IT queries and problems swiftly and effectively. - Log and track incidents using ITSM systems. - Identify and report recurring issues for further investigation. - Build and maintain strong team relationships. - Configure and build computers for new and existing users. - Support meeting room technology and various devices. Key Skills and Requirements: - Strong problem-solving and interpersonal skills. - Experience with ITSM systems. - Ability to work within SLAs. - Familiarity with Google Suite, iOS, Windows 11, ServiceNow, MobileIron, and Nexthink is beneficial. - Experience with iOS devices, Windows hardware, and meeting room technology is advantageous. - Eagerness to learn and acquire new technical skills. - Previous face-to-face customer service experience is desirable. Please apply on Linkedin. Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology, and medical device companies. Proclinical Staffing is an equal opportunity employer. }
