Job Description
Join LEGO Retail AMS in a pivotal role that shapes the future of our retail operations and customer experiences. As a Senior Retail Operations Manager at LEGO Retail AMS, you will be at the forefront of ensuring efficient operations and driving outstanding store support that enhances customer and employee experiences and operations. Here are five core responsibilities that make this role stand out!
Core Responsibilities
• Retail Operations Management: Lead all aspects of the day-to-day operations of 120+ LEGO retail stores in the US and Canada, ensuring adherence to company standards, policies and procedures, and leading internal communications.
• Performance Analysis and Improvement: Develop and implement strategies to enhance sales, optimize efficiency, and improve overall store performance, focusing on sales, cost control, net promoter score, and labor management.
• Leadership and Development: Provide leadership and mentorship to the retail operations team while fostering a fun, diverse, and inclusive work environment. Improve retail operations by working directly with the Director of Operations and West and East Region Senior Directors. Support the opening of new stores and remodels and provide store support through communications, pay processing, and requests from stores.
• Partnership and Collaboration: Collaborate with cross-functional team members, including Marketing, Safety, Loss Prevention, Allocation, and Supply Chain, to align retail strategies with broader business objectives. Cultivate strong partnerships with key collaborators to drive alignment and improve opportunities for growth and innovation. Additionally, work directly with PPC (HR) and the EMEA Operations team to drive global consistency in new policies and procedures.
• Compliance and Risk Management: Ensure compliance with relevant regulations, safety standards, and company policies in all retail operations. Through proactive risk management strategies, identify and mitigate potential risks to the business, such as reviewing policies, drafting new policies, and examining legal liabilities. These responsibilities encompass a broad approach to leading retail operations, combining critical thinking, leadership skills, and operational expertise to drive success in the dynamic retail environment of LEGO Group stores.
Play Your Part in Our Team Succeeding
You'll champion exceptional customer service. You will lead initiatives that enhance customer experiences and operational efficiency, ensuring that every interaction embodies LEGO Retail’s commitment to creativity and quality. You'll implement initiatives to enhance operations, such as special events, new digital programs, partnering with Global Excellence and Training teams, and Insiders (VIP) programs.
Do You Have What It Takes?
• Proven experience in retail operations management.
• Proven track record of successfully handling multiple retail locations and driving operational excellence.
• Strong leadership skills with experience in leading and developing high-performing teams.
• Exceptional communication skills, adaptability, and problem-solving abilities.
• Track record of innovation and a continuous improvement mindset in retail operations.
• Excellent analytical abilities and proficiency in data analysis for driving strategic decision-making.
• Alignment with The LEGO Group’s values of imagination, creativity, caring, learning, quality, and fun!
Relocation
There is no budget for domestic or international relocation for this role.
Additional details on this position
- The salary for this position has a range of $124,700 - $187,000 USD based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalization of the employment offer.
- This position will initially be based at 10 St. James Ave. in Boston, before moving to a new office location at 1001 Boylston St by mid-2025. Our hiring teams will discuss this with you during the interview stages.
- Our workplace enables our LEGO Group colleagues to be and do their best at work. Introducing a flexible way of working through a hybrid working model is a great example of how we live up to our ambition. This 3 day in the office hybrid working model will exemplify our People Promise by embracing the different life situations of our colleagues.
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here are some of what to expect:
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.
We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.
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