Min Compensation USD $58,500.00/Yr. Max Compensation USD $71,250.00/Yr. Overview Why We Need Your Talents: The Player Development Supervisor oversees and guides the team of Marketing Coordinators, ensuring seamless execution of departmental processes that support VIP Hosts, Executive Hosts, and Senior Executive Hosts. This role focuses on scheduling, event support, administrative accuracy, and guest service logistics while acting as the primary point of leadership for the coordinator team. Responsibilities Where You'll Make an Impact: Supervise and support Marketing Coordinators in daily tasks such as booking reservations, managing event lists, and processing offers. Ensure accuracy and timeliness of all coordinator duties, including QCI data entry, Monday.com logs, gift/raffle tracking, and guest communications. Oversee event preparation and execution support (rosters, RSVP lists, signage, ticket distribution, etc.). Responsible for maintaining the commission program and orchestrations of the payments. Must maintain coding accuracy for all PD books-following coding policy. Provide training, coaching, and ongoing development to Coordinator team members. Manage coordinator scheduling, attendance tracking, and casino /floor coverage needs. Serve as escalation point for Coordinator-related issues and provide solutions in collaboration with Relationship Marketing leadership. Monitor compliance with SOPs regarding comps, player documentation, and departmental standards. Partner with departmental leadership to ensure Coordinators are aligned with player engagement strategies and guest experience goals. Assist with cross-property coordination when supporting events or hosting duties at other Live! properties. Foster a professional, collaborative, and supportive work environment within the coordinator team. Skills to Help You Succeed: Experience in casino marketing, guest services, or hospitality (supervisory experience preferred). Strong organizational and leadership skills, with the ability to coach and motivate a team. Proficiency with casino systems (QCI, LMS, Loyalty, Monday.com, etc.) and Microsoft Office/Excel. Detail-oriented with strong accuracy in administrative and reporting tasks. Excellent communication and interpersonal skills, with a guest-first mindset. Ability to work flexible schedules, including nights, weekends, and holidays. Qualifications Must-Haves: Minimum two (2) years of experience in related role. Hospitality, touring or travel agency experience is preferred. College degree in a related field is preferred. Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position. Must be flexible with their schedule. Physical Requirements: Ability to stand for extended periods of time. Ability to reach specific objects at short distances in local working area. Ability to walk up/down 32 steps to/from Casino floor. Ability to sit 60% of the time Able to lift 50 lbs. What We Offer Perks We Offer You Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include: Free Basic Life Insurance Free Short Term & Long-Term Disability Generous retirement savings options Paid Time Off Tuition Reimbursement On-site Wellness center for Team Members and eligible dependents (Maryland Property only) Training and pathways for career growth Robust Rewards & Recognition Programs Annual Merit Based Pay Increases Discretionary Performance Bonuses Discretionary Service Bonuses Free parking Free food and discounted meals Live! Hotel, Food & Beverage, and Entertainment Discounts Life at Live! Individuals chosen to be part of the Live! Team can expect: To be part of an exciting experience unlike any other in the market. To be given the power and responsibility to put service and community first. To come together as a strong team, while valuing and celebrating our diversity. To be given the tools, resources, and opportunity to grow in their career. To work hard and have fun. Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN. The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency! Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. You will work in an environment where smoking is allowed.
