Intermediate Behavioral Health Case Manager Location: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Work Hours: The work schedule for this position is Monday through Friday 12:00 pm - 8:30 pm CST. Business hours are 8 am to 8 pm CST. Join Carelon Behavioral Health, a proud member of the Elevance Health family, as we lead in clinical mental health and substance use disorder management. We provide a comprehensive employee assistance program and specialty programs for autism and depression, alongside insightful analytics to enhance care delivery. The Intermediate Behavioral Health Case Manager is responsible for providing telephonic case management to members with behavioral health and substance use disorder needs. This role requires expertise in areas such as Depression, Anxiety, Eating Disorders, Maternity, Alcohol/Drug issues, and Autism Spectrum Disorders. Key Responsibilities: Handle complex case scenarios and specific account requests. Utilize screening criteria and clinical judgment to assess member needs effectively. Conduct assessments to identify individual needs and develop personalized care plans to address objectives. Monitor and evaluate the impact of care plans and adjust strategies as necessary. Facilitate member access to high-quality, cost-effective care. Coordinate with various internal and external resources to fulfill member needs and collaborate with healthcare providers. Act as a resource for other Behavioral Health Case Managers. Engage in cross-functional team projects and initiatives. Minimum Qualifications: Master's degree in Social Work, Counseling, or a related behavioral health field, or a degree in Nursing, with a minimum of 3 years of clinical experience in a related area. Current active unrestricted licensure such as RN, LCSW, LMHC, LICSW, LPC, LMFT, LMSW, or Clinical Psychologist as permitted by state regulations. Prior experience in case management, coaching members on complex psychiatric or substance-related challenges. Managed care experience is essential. Preferred Skills, Capabilities, and Experiences: Experience with health coaching and motivational interviewing techniques. Excellent multitasking abilities in a dynamic environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams). Strong communication and organizational skills. Willingness to travel to worksite and other locations as needed for in-person audits or meetings. Elevance Health is committed to improving lives and communities by simplifying healthcare. We are a Fortune 25 company, seeking passionate leaders at all levels. Our associates are our priority. We offer competitive total rewards, including merit increases, paid holidays, Paid Time Off, medical, dental, vision benefits, a 401(k) match, stock purchase plan, life insurance, wellness programs, and more. As a vital part of Elevance Health, we ensure our associates and communities' health is prioritized. We require candidates in certain roles to be vaccinated against COVID-19 and Influenza. Non-vaccinated candidates will have their offers rescinded unless they provide acceptable reasoning. Elevance Health is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment without regard to protected statuses. Candidates needing accommodation for the application process can reach out for assistance.
