Front Desk Assistant The Richland | Orange, CA Pay Range: $18.00 - $20.00 per hour Status: Part-Time | Hourly | Non-Exempt About The Richland The Richland is a boutique hotel and event venue proudly operated by 24 Carrots , a full-service, employee-owned hospitality group. We are passionate about creating memorable guest experiences while fostering a collaborative, service-driven, and people-first workplace. The Role The Front Desk Agent is the first impression of The Richland. This role is ideal for someone who is warm, detail-oriented, and energized by delivering exceptional guest service. You'll manage daily front desk operations while creating a welcoming, professional, and memorable experience for every guest who walks through our doors. What You'll Do Greet and assist guests with professionalism and genuine hospitality Manage guest check-in and check-out efficiently and accurately Handle reservations via phone, email, online, and in person Answer guest inquiries and provide information on hotel amenities, lounge offerings, local attractions, and events Process payments and maintain accurate reservation records Coordinate with housekeeping to ensure rooms are ready and well-maintained Issue parking passes and support lobby operations Support service recovery efforts and resolve guest concerns promptly Maintain a clean, organized, and welcoming front desk and lobby area Collaborate with sales, events, and operations teams to support occupancy and guest needs Follow all company SOPs, safety protocols, and service standards What We're Looking For A friendly, professional, and dependable team player Strong communication and customer service skills Ability to multitask and stay calm in a fast-paced environment High attention to detail and strong organizational skills Comfortable using computers and reservation systems Willingness to work weekends and flexible shifts as needed Commitment to delivering service excellence Qualifications High school diploma or GED Reliable transportation Current California Food Handler's Card (or ability to obtain) Prior hospitality, hotel, or customer service experience preferred Our Core Values This role supports and lives our core values: Dedication • Trustworthiness • Service Excellence • Collaboration Why Join Us Competitive hourly pay ($18-$20 DOE) Be part of a 100% employee-owned company Supportive team environment rooted in hospitality and care Opportunities to grow within 24 Carrots and The Richland Ready to Apply? If you're passionate about hospitality and love creating standout guest experiences, we'd love to meet you. Apply today and help us make every stay at The Richland unforgettable. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
