Salary: $23,090.00 - $30,757.00 Annually Location : Shoreline College, WA Job Type: Classified Staff (Full-Time) Job Number: CSS2PT26 Department: Enrollment Services Opening Date: 02/03/2026 Position Summary Date of First Consideration: 2/16/26 Applications received by the date of consideration will have priority in the review process, noting the position will remain open until a final hire is made in the event a return for review of late applications is needed. Salary Range: $23,090-$30,757 yearly, depending on qualifications and experience (half of full time salary) Welcome! Learn More About Shoreline AND Video Tour Our Campus! This position works alongside other Welcome Desk staff in providing real-time support to students and community members through response to inquiries for general information and resources and serves students and community members through in-person desks, phone, and virtual formats. This position will also assist with new student admission and onboarding. Primary responsibilities include the following: Provide direct support to students and community members through staffing of Welcome Desks, phone, and virtual contact options. Maintain working knowledge of campus structure and policies, department contacts, and changes across campus. Identify and propose improvements to campus/departmental contacts. Support Enrollment Navigator with admissions and onboarding: processing applications, outreach to new and returning students, providing information and technical assistance to potential and current students who are enrolling Other duties as assigned We are searching for two CSS2 Welcome Desk positions: one full-time (40 hrs/wk) and one part-time (20 hrs/wk). Candidates will only be considered for those which they submit applications. If you are interested in both, you must submit your application to each job listing. Qualifications Required Education & Experience: High school graduation or equivalent High school graduation or equivalent Associate's degree or two years of experience in Customer Service or equivalent experience/education Knowledge Of: Microsoft Office applications such as SharePoint, Excel, Outlook, and Word programs Peoplesoft (ctcLink) or equivalent information system/database experience Skill In: Working accurately with attention to detail, prioritize tasks, and research complex issues Communicating complex information effectively to students and staff with a wide variety of backgrounds and communication styles, verbally and in writing Demonstrating patience, respect, and empathy toward students and team members Strong commitment to customer service, multicultural understanding, and student success Active and attentive listener; able to communicate information clearly and effectively Work in an open office environment with frequent interruptions Planning and organizing tasks and time; maintain a consistent focus on most important tasks to meet important deadlines Remaining flexible and adaptable to change; able to continually learn and utilize new information Staying calm in tense situations; maintaining confidentiality; behaving professionally as a representative of the college Working independently, along with researching issues and problem solving Ability and commitment to work well in a diverse environment Self-management and responsibility Conditions of Employment Physical Work Environment: This position is all on campus. This position will perform work in a standard office setting, use standard office equipment, and physically attend meetings. This position will sit for long periods of time and must be able to read printed materials and a computer screen. Terms Of Employment/Salary: This position is allocated to pay range 41 under the Washington State Office of Financial Management higher education salary schedule (actual pay is 50% of full time salary range). Salary placement for new employees is determined by the College. This position works 20 hours per week, with a schedule dependent upon department needs. Hiring of this position is contingent on available funding as determined by the College President. Other Conditions: Shoreline Community College is committed to providing equal opportunity in education and employment for all students, employees, and applicants, and does not allow discrimination or harassment on the basis of race or ethnicity, color, national origin, age, sex, sexual orientation, gender identity, marital status, creed, religion, status as an honorably discharged veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. For our full non-discrimination statement and contact information, visit: Persons with disabilities have the right to reasonable accommodation in all aspects of employment with the College. This includes, but is not limited to recruitment, application, hiring, training, termination, conditions of employment, and any other employer-supported activities. Applicants requesting accommodation should contact the Office of Human Resources at hr@shoreline.edu. In compliance with the Immigration and Nationality Act, proof of authorization to work in the United States will be required at the time of hire. Other conditions that may apply will be detailed upon the offer of employment. This position is overtime eligible. In accordance with RCW 28B.112.080, applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current or past places of employment. This position has been designated as a bargaining unit position represented by the Washington Federation of State Employees - Higher Education Community College Coalition. Applicants considered for positions at the College may be required to submit to a background check as a condition of employment. Adverse information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability for the position. Required Materials To be considered for this position, please submit the following: NEOGOV online profile, application, and supplemental question(s) Cover letter describing relevant knowledge, skills, and characteristics that align with the needs of the position Current resume If Official academic transcript is requested, this will be required upon hire Please Note : Once application materials have been submitted, you may not modify the application If you are chosen to move forward in this recruitment, you will be notified via email to the address listed in your application (make sure to check spam/junk folders) You can't check off every listed knowledge, skill, and ability? Please apply anyway! Studies have shown that traditionally marginalized communities are less likely to apply to jobs unless they meet every single qualification - even if they might be a great fit for the role! Other Conditions: Shoreline College is committed to providing equal opportunity in education and employment for all students, employees, and applicants, and does not allow discrimination or harassment on the basis of race or ethnicity, color, national origin, age, sex, sexual orientation, gender identity, marital status, creed, religion, status as an honorably discharged veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. For our full non-discrimination statement and contact information, visit: Persons with disabilities have the right to reasonable accommodation in all aspects of employment with the College. This includes, but is not limited to recruitment, application, hiring, training, termination, conditions of employment, and any other employer-supported activities. Applicants requesting accommodation should contact the Office of Human Resources at . In accordance with RCW 28B.112.080, applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current or past places of employment. In compliance with the Immigration and Nationality Act, proof of authorization to work in the United States will be required at the time of hire. Shoreline College does not currently sponsor HB-1 visas. Other conditions that may apply will be detailed upon the offer of employment. Applicants considered for positions at the College may be required to submit to a background check as a condition of employment. Adverse information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability for the position. Faculty positions are represented by the American Federation of Teachers Local 1950. Classified positions are represented by the Washington Federation of State Employees. Please contact the Benefits department at for more information on temporary employee benefits. 01 In 250 words or fewer, please describe how you've created welcoming, inclusive, and diverse environments in previous spaces where you've worked or volunteered. 02 At Shoreline, use of technology is essential in our daily work. Examples of tools we use include the ctcLink platform as a student information database and for record keeping, Microsoft Office suite, and Zoom. Please describe-in 250 words or fewer-your experience with these or similar platforms. How do you go about learning a new system or tool? Required Question
