Become a Vital Part of Lap of Love as a Veterinary Care Coordinator! Are you passionate about providing exceptional support for families during difficult times? Lap of Love is searching for a dedicated Veterinary Care Coordinator with stellar customer service skills to join our committed team. In this fully remote position, you will become part of a diverse group that offers compassionate assistance to pet families seeking our in-home end-of-life care services. As a recognized leader in this field, Lap of Love guides thousands of pets and their families each month, ensuring they can say goodbye with dignity and peace. Our team members embody a deep love for animals and a genuine concern for the emotional well-being of people, making us experts in delivering sensitive end-of-life care. Key Responsibilities: Engage in compassionate discussions about end-of-life care, quality-of-life assessments, and behavioral challenges, helping families navigate tough decisions with grace. Deliver top-notch customer service through positive and supportive interactions with pet families. Respond to a high volume of incoming customer service calls in a remote setting. Show reliability and adaptability by following schedules and demonstrating good judgment. Accurately collect and document pets' medical histories and effectively schedule appointments. Meet productivity and quality standards while always striving to exceed expectations. Provide exceptional service to pet families and collaborate effectively with our veterinarians. Arrive on time and meet all performance metrics, including attendance and deadlines. Carry out additional tasks as needed to maintain our high standard of customer care.
