Salary: $29.96 - $37.97 Hourly Location : Bellevue, WA Job Type: Career Service (Exec) Job Number: 2025AO25540 Department: DPH - Public Health Division: Community Health Services Opening Date: 02/12/2026 Closing Date: 2/26/2026 11:59 PM Pacific FLSA: Non-Exempt Bargaining Unit: C9 : PROTEC17-DPH, DCHS-Admin Full- or Part-Time: Full Time Hours/Week: 40 hours/week Summary The Community Health Services Division of Public Health- Seattle & King County is seeking a Full Time, Administrative Specialist II / Patient Services Representative tojoin our dynamic, multidisciplinary, and diverse team at Eastgate Public Health Center, in the delivery of health services to the County's most vulnerable people. Eastgate Public Health Center is one of the largest centers, where we provide family health, pediatrics, sexual and reproductive health, teen clinic, parent-child health, dental health, health insurance enrollment, and Orca Lift. We serve a diverse low-income population including people who are experiencing homelessness, recent immigrants and refugees, people with complex health conditions, and people with limited English proficiency. We are committed to delivering excellent, culturally responsive care and customer service. As mission-critical employees, we are dedicated to showing up and providing high-quality health care, no matter the circumstances. The successful candidate must have excellent and reliable attendance, and stellar customer service skills, both in-person and over the telephone (discretion, patience, etiquette professionalism). The candidate must be an independent self-starter with excellent time management and organizational skills. They must be able to work with supervisors and colleagues to develop and promote a team-centered atmosphere that facilitates efficient operations and maximum service delivery service delivery to clients. Commitment To Equity and Social Justice Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures. The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all - in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts. We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities. To learn more, please visit Work Schedule Monday, Tuesday, Thursday and Friday 8:30 am - 5:30 pm, and Wednesday 9:00 am - 6:00 pm; Full Time Work Location Eastgate Public Health Center 14350 SE Eastgate Way Bellevue, WA 98007 Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. Job Duties Welcome all clients, providing stellar customer service, which includes treating all people with respect and warmth. Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments and scheduling appointments. Identify when patient needs triage by healthcare staff, and quickly identify potential emergency situations. Provide program-specific information that requires limited interpretation of established policies, procedures, and other relevant sources to internal and/or external customers over the telephone, in writing and/or in person. Utilize a variety of computer programs including Epic, Provider One and Microsoft Office Products. Ordering supplies, making copies, faxing and other general office and clerical duties. Utilize language interpreters when appropriate to meet clients' needs. Maintaining inventory, ordering, collecting, and distributing supplies and/or equipment. May lift up to 25 pounds in order to move boxes, retrieve health records, or replenish office supplies with or without reasonable accommodations. Interviewing internal and/or external customers to establish program-specific documentation and/or identify services needed. Coordinating patient and information flow while maintaining patient confidentiality and complying with Federal HIPPA laws, Dealing with sensitive and /or potentially volatile situations with customers. Experience, Qualifications, Knowledge, Skills Ideal Candidate: Have at least one of more years of experience in healthcare, preferably in a medical practice office setting or clinic, preferrable primary care and within the last five years. Having at least one or more years of experience using basic medical terminology, within the last five years. Skilled at respectfully interacting with people of all backgrounds, including individuals with limited English and those living unsheltered Skilled at handling confidential data and sensitive situations with tact and discretion Strong attention to detail. Able to provide excellent customer service in a fast-paced, high-volume environment. Able to maintain their composure under pressure. Know their strengths and weaknesses, open to feedback, will admit their mistakes, quickly learn from them and making positive changes. Experience with Electronic Practice Management systems that include health records, patient scheduling, and financial transactions Experience using Microsoft Office 365 and other web enabled tools. Are compute savvy and able to learn to use new computer programs and technical tools quickly. Able to communicate effectively, both orally and in writing with patients, staff and providers Regular and reliable attendance. Able to move up to 25 pounds in order to move boxes, retrieve health records, or replenish office supplies with or without reasonable accommodations. Experience maintaining confidentiality of client information and knowledge of HIPAA. Are action-oriented and able to quickly prioritize, use time effectively and efficiently, are skilled at identifying and eliminating barriers and are willing to ask for help to accomplish tasks. Enjoy working with a team, are cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions. Desired Candidate: One or more years of experience working in a healthcare or clinic setting, within the last five years Ability to recognize, spell, enunciate and understand basic medical terminology. Skilled using Epic Practice Management System regarding patient registration, appointment scheduling, and financial transactions Knowledge and understanding of Trauma Informed Care principles Knowledge of Apple Health, Medicaid and Qualify Health Plans Bi-lingual Spanish Supplemental Information Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement. Who May Apply Anyone that is qualified The following items are required to be considered for this vacancy: NEOGOV Job Application (The responses on your job application should be thorough and complete and will be used in the screening process) Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process) (Please note: Cover letters (remove if not applicable), resumes (remove if not applicable), and additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above). Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted. Necessary Special Requirements The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience. The selected candidate must be able to provide proof of Basic Life Support (BLS) / CPR (if applicable). The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment. (and Pre-employment Physical, if applicable). For more information on our selection process, please refer to For tips on interviewing, please visit Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law. Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work. Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations. Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions. When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement. Union Membership ProTec 17 Contact For more information about the application process please contact Alexis Owens at King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs: Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs For additional information about employee benefits, visit our This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass. For inquiries about the specifics of this position, please contact the recruiter identified on this job posting. 01 Have you worked in a medical / dental healthcare or clinic setting for at least one year in the past five years? Yes No 02 If you answered yes to the previous question, please indicate the healthcare or clinic settings where you obtained this experience, and in what role. If you answered "no", please type N/A for your response 03 A qualification for this position is the ability to recognize, understand, spell and pronounce correctly, basic medical terminology. Do you have knowledge of basic medical terminology? Yes No 04 If you answered yes to the previous question, please indicate the healthcare or clinic settings where you obtained this experience, and in what role. If you answered "no", please type N/A for your response. 05 Do you have experience working diverse population, such as individuals of different ages, races, ethnic groups or who speak limited English Yes No 06 If you answered "Yes" to the previous question, please describe how you gained that experience and include details on what job you worked in. If you answered "no", please type N/A for your response 07 Do you have experience working with Epic or other Electronic Health Records system? Yes No 08 If yes, please name the system(s) and describe in what capacity you used it at your current/former job (example: patient registration, appointment scheduling, check-in/check-out, insurance eligibility, patient payment transaction). If you answered "no" type N/A 09 Please describe your comfort level and experience with tools like Microsoft Outlook, Word, Excel, and any systems for tracking records or referrals. No Experience Limited Experience Expert Experience 10 King County has transformed its work on equity and social justice from an initiative to an integrated effort that applies to the principle of "fair and just" intentionally in all the county does in order to achieve equitable opportunities for all people and communities. What is the most important equity or social justice issue to you? 11 Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? ANDIs this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? ANDDo you possess the skills and abilities to qualify for this position? Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one. No. 12 If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided:1. The title you held when you received your layoff notice2. The department you worked in3. The effective date of your layoff Required Question
