As a Hotel Guest Service Representative, you will warmly greet, register, and assist guests, ensuring an exceptional experience that aligns with our commitment to hospitality and sustainability. Your Growth Path Advance to Front Desk Supervisor or Sales Coordinator, and then to Front Office Manager or Sales Manager. Your Key Responsibilities Welcome guests promptly and attend to their needs with friendliness and professionalism. Register guests and assign them to their hotel rooms efficiently. Establish and verify payment methods for reservations. Manage the reservation process, including confirmations. Handle billing, process payments, and provide accurate change. Communicate messages through phone systems or the PMS system. Respond promptly to guest inquiries and requests. Address and resolve any guest complaints, escalating to a supervisor as needed. Safeguard guests' valuables in the hotel safe or safe-deposit boxes. Conduct bookkeeping tasks such as account balancing and audits. Monitor guest satisfaction scores and strive to enhance overall experience. Adhere to safe work practices, utilizing protective equipment and following safety protocols. Assist in the breakfast area and support guests with luggage during busy times. Ensure all guest experiences are positive and fulfilling. Perform additional duties as directed by management. Your Qualifications High School diploma or equivalent preferred. Previous experience in customer service or relevant training is required. Familiarity with PMS systems is preferred. Benefits and Perks Competitive pay for both full-time and part-time positions. Medical, Dental, and Vision Insurance options. Paid Time Off for work-life balance. 401k with Company Matching. Daily Pay available for your convenience. Free Basic Life Insurance coverage. Access to TELUS Health, a confidential work-life resource, 24/7. Discounted travel rates for employees. Benefits for Commuter Transit and Parking. Employee Assistance and Wellness Program. Opportunities for Educational and Professional Development. Referral Bonus Program to reward recommendations. Work Environment Flexible work schedule that might include holidays, weekends, and varied shifts. Physical demands include standing for long periods, walking, and lifting up to 25 pounds. Our Values People Are Our Capability | Hearts That Serve Only Excellence | Stay Nimble - Own It
