An employer is looking for a Hybrid Patient Access Team Lead for the GI specialty to oversee and participate in the contact center operations of the healthcare facility's patient access contact center services in the Los Angeles, CA area. The candidate will be joining the GI Patient Access team as a representative in the lead position overseeing 11-16 representatives. This role will be responsible for handling patient calls (30%-40% of the time) while monitoring and coordinating the daily operations of the assigned unit. This individual will be assisting with streamlining workflows, onboarding/training Contact Center staff, evaluating team performance, providing feedback, handling escalations, distributing schedules, and coaching staff. By guiding the team in delivering exceptional patient service and ensuring compliance with healthcare regulations such as HIPAA, the Patient Access Team Lead plays a vital role in streamlining patient flow and supporting overall operational efficiency. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Required Skills & Experience • 2-3 years as a senior patient access rep, scheduler, or call center lead. • Strong Epic navigation skills (scheduling, registration, notes). • Exposure to multiple specialty service lines and multiple phone lines • Team Lead experience (answering team questions, doing timecards, training). • HS Diploma or GED equivalent Nice to Have Skills & Experience • GI experience • Bachelor's degree Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
