What you need to know
Working at IKEA has its benefits and rewards:
•$30.75 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
•5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
•Rosters published 4 weeks in advance.
•15% Co-worker discount
•Subsidised meals and complimentary drinks in our Co-worker restaurant
•Free uniforms provided
•Free Co-worker parking
•Bonus programme (where eligible)
•Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
•Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
•24/7 access to our Employee Assistance Program for health and wellbeing support
Additional information:
•This role is permanent Full time 76 hours/ fortnight
•As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
About this work area
As Customer Coordinator your responsibilities will include, but are not limited to:
•Together with the team, establishing a mindset of a first time right for every customer that chooses to shop with us.
•Supervising the daily operation of the team to ensure a positive customer journey.
•Liaising with leaders and providing feedback on daily areas of team performance and functional activities.
•Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed.
•Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge to ensure customers receive consistent information throughout their shopping journey.
•Recording information accurately in the relevant systems in order to make improvements to the customers’ future shopping experiences.
As a Customer Coordinator you are:
•Passionate about the customer experience and home furnishings.
•Able to remain calm and assertive under pressure.
•Motivated to continuously uphold and improve the customer journey to create an unforgettable and rewarding experience for all of our customers.
•Confident in multitasking, being able to coordinate co-workers, delegate tasks and prioritise workload to achieve the best outcomes for the co-workers, customers and business.