Remote Hours: Monday - Friday 8:30am ET - 5:00pm ET About the Role As a Medical Documentation Specialist, your main responsibility will be to ensure that all necessary medical documentation is accurate and complete, enabling patient orders to proceed smoothly. You will actively engage with healthcare providers, follow up diligently, and work with insurance agencies to secure timely shipping and delivery of medical equipment. Understand and apply financial processes, systems, controls, and workflows effectively. Familiarity with service level objectives and their importance. Effectively handle non-standard requests from vendors and customers. Showcase strong organizational skills while prioritizing tasks efficiently. Key Responsibilities Communicate with physicians through calls, addressing clinical prescribing questions, validating diagnoses, resolving outbound faxes, and more. Review and follow departmental Standard Operating Procedures (SOPs) for medical documentation. Demonstrate a keen attention to detail in every task. Manage multiple tasks effectively in a fast-paced environment. Meet productivity goals while maintaining high-quality standards. Embody and promote the company's culture and values, ensuring exceptional service for all customers. Qualifications High School Diploma, GED, or equivalent experience preferred. Basic mathematical skills are preferred. Experience in the medical and healthcare field is preferred. Previous call center experience is preferred. What You Can Expect You will apply job skills and company policies to complete standard tasks. Engage in routine assignments that may require basic problem-solving abilities. Refer to established policies and practices for guidance. Receive general direction on standard tasks and detailed instructions for new assignments. Consult with supervisors or senior colleagues on complex issues. Compensation: Anticipated hourly range: $15.75 - $18.50 Bonus Eligibility: No Benefits: Cardinal Health offers a comprehensive benefits package to support your health and well-being, including: Medical, dental, and vision coverage Paid time off Health savings account (HSA) 401k savings plan Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application Deadline: 2/20/2026. Please submit your application at your earliest convenience. The hourly range is an estimate. Compensation will be determined by various factors including location, education, experience, skills, and internal pay equity. We encourage individuals who are re-entering the workforce, people with disabilities, those without a college degree, and veterans to apply. Cardinal Health is committed to fostering an inclusive workplace that values diverse perspectives, experiences, and backgrounds. We celebrate our differences to provide better solutions for our customers, ensuring every employee can be their authentic self each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer.
