Salary: $63,988.00 - $105,763.00 Annually Location : Essex, MD Job Type: Full-Time Staff Job Number: 04298 Division: Enrollment and Student Services Opening Date: 12/19/2025 Class Description The Success Coachprovides individual academic and personal support to an assigned group of community college students as they progress through the program. Modeled on the highly successful CUNY Accelerated Study in Associate Programs (ASAP), ASAP THRIVE (Targeted Help, Resources, Inclusion, Vision and Engagement) is a comprehensive college completion approach designed to improve graduation rates by addressing the financial, academic, and personal challenges that impact student success. There are two vacancies for this position. One will be located on our Essex, MD campus and the other on the Catonsville, MD campus. For best consideration, please apply by 1/7/26. Minimum Requirements Master's degree required. Four (4) years of work experience providing career counseling, academic coaching, or advisement to students is required. Experience providing student case management to a diverse group of students in a collegiate setting is required. Experience working with adult learners in providing coaching, academic support services, academic skills assessment, and/or study skills instruction is preferred. Class Specific Essential Duties Assist students in exploring and achieving their goals, interests, strengths, values, and concerns through positive, intentional coaching strategies. Establish and cultivate relationships with assigned students, building a rapport that offers personalized support, empathy, and guidance. Provide appropriate referrals to the student's Pathways Advisor and other resources to ensure students have the necessary academic, career, transfer, financial, and support resources through consultative conversations. Conduct or support the delivery of student seminars on issues of importance to students. Maintain compliance with the college's mandatory cybersecurity training and related criteria to engage with students virtually. Engage in professional development opportunities to enhance expertise in best practices. Represent the department in outreach activities and serve on assigned committees. Provide service to students on evenings, weekends, and virtual services. Position Specific Essential Duties Participate in recruitment, onboarding, and transition programs to help new students acclimate to the college environment. Manage assigned caseload of students, maintaining consistent communication, monitoring progress, and coordinating timely interventions to support persistence and completion. In partnership with the students' assigned Pathways Advisor, provide individualized success coaching and academic support through regular meetings and ongoing communication. In compliance with CUNY-ASAP replication standards and college guidelines, review student progress and track established student success benchmarks/metrics, and conduct timely reviews to monitor and support students' evolving goals and needs. Implement targeted interventions for students who are not on track or have demonstrated challenges in meeting success benchmarks. Maintain accurate and timely documentation of student interactions, progress notes, and outcomes in appropriate systems, and recommend referrals to college resources as needed. Assist students in developing and monitoring academic success plans, addressing barriers to learning, and implementing strategies for time management, study skills, and goal setting. Collaborate with faculty, advisors, academic support centers, and other student service areas to ensure coordinated, wraparound support for students. Provide outreach to students experiencing academic difficulty, probation, or restriction, connecting them with tutoring and other success resources. Conduct and support special events, group workshops, student engagement opportunities, and success seminars on academic skills, and college resources. Perform other duties as assigned to advance the program's mission. CCBC Full Time Benefits At A Glance BENEFIT SUMMARY Health and Medical CIGNA Cigna Open Access Plus (OAP) Cigna Open Access Plus In Network (OAPIN) Kaiser Prescription Drug Benefits: For CIGNA Plans - included in Cigna Plan Medical Premiums Kaiser - included in Kaiser Medical Premium Mental Health Emotional, drug/alcohol abuse treatment, both inpatient and outpatient, provided when pre-approved. Premium included in medical care plan. Dental Benefits CareFirst Blue Cross/Blue Shield Regional Traditional CareFirst Blue Cross/Blue Shield Regional Preferred Vision Benefits NVA Flexible Spending Accounts Benefit Strategies Health Spending Account $2,600 Benefit Strategies Dependent Care (children under 13 and elder care) $5,000 Financial Term Life Insurance: MetLife Employee Basic Life Insurance is 1 times your salary with a minimum of $50,000 (90/10) Employee Supplemental Life Insurance is available in multiples of $10,000 with a maximum of $200,000. Supplemental Term Life Insurance is available for spouse (increments of $10,000 to a maximum of 50% of employee combined basic and supplemental amount) and dependents ($10,000). Supplemental Term Life Insurance is 100% employee paid. Permanent Whole Life Insurance: Unum Permanent Whole Life Insurance with Optional Long Term Care rider available through Unum. Available to full-time employees, part-time associates, and adjunct faculty. Spouse and dependent coverage available. Permanent Whole Life Insurance accrues cash value, premiums will not increase, and coverage will not decrease. Permanent Whole Life Insurance is 100% employee paid. Accidental Death & Dismemberment: The Hartford Individual or Family Coverage. Employee pays a rate in multiples of $10,000 to a maximum of $300,000. Long-Term Disability Plan pays 60% of gross monthly salary after 90 consecutive days of absence. Employee pays 100% of premium. Retirement Plans Maryland State Teacher's Pension System (7% contributory) Optional Retirement Plan (non-contributory) Baltimore County Employees' Retirement System (7% contributory) Supplemental (Retirement Annuities) 403(b) and 457(b) Tax-sheltered annuities - 403(b). Payroll salary reduction authorization is needed. The form is available on SharePoint Forms/Human Resources Forms. The 403(b) supplemental retirement plan is available to all CCBC employees (Adjunct Faculty, Part Time Associates and Full Time employees). Roth 403(b) is a savings feature that is available when you open a 403(b) account. The Roth 403(b) savings feature allows employees to contribute after-tax dollars and then withdraw tax-free dollars from their account upon retirement. The Roth 403(b) savings feature is only offered by the following vendors: TIAA-CREF and VOYA Financial Advisors, Inc. Adjunct Faculty, Part Time Associates and Full Time employees are eligible to save for retirement using the Roth 403(b) savings feature. Employees may contribute traditional pre-tax 403(b) dollars and Roth 403(b) post-tax dollars simultaneously. The savings limits are combined for the Traditional 403(b) and the Roth 403(b) contributions. Deferred Compensation Plan - 457(b) offered through VOYA Financial Advisors, Inc. The 457(b) salary reduction authorization form is needed. The form is available on SharePoint Forms/Human Resources Forms. Legal Services Legal Resources is a pre-paid legal voluntary benefit for advice, consultation and representation for commonly used legal services. Credit Union First Financial Federal Credit Union membership available to employees. Direct Deposit It's convenient, safe, reliable and saves time. No waiting for your check on payday. The money is already in your account, whether you are at work or on vacation. Mandatory payroll direct deposit allows employees the control and flexibility of directing their pay to different accounts at any bank, in any location. Work and Family Employee Assistance Program (EAP): Cigna Behavioral Free personal advocates assisting you and any household member to resolve any issues. Paid Leave Benefits Academic, Bereavement, Sick and Safe Leave, Jury Duty, Religious Holidays, Military Leave, Sabbatical, Personal, Vacation, and Holidays. Tuition Assistance Eligible full-time employees may qualify for waiver or reimbursement programs. Spouses and legal dependents up to age 22 are eligible for reimbursement with proof of successful completion and a C or better grade. Employee's eligible for Tuition Assistance become eligible for the external Tuition reimbursement program the first semester after one calendar year of employment. Eligibility for waiver or reimbursement for CCBC courses begins after the completion of a 90 day probation for public safety and classified employees. Academic Cash Award Classified employees are eligible for a lump sum award of $500 for completion of an unduplicated college degree. McDaniel College's Educator's Legacy Scholarship Program CCBC is proud to offer an exciting new benefit to all benefits-eligible employees! Read more » McDaniel College has extended its Educator's Legacy Scholarship (ELS) program to CCBC benefits-eligible employees. CCBC is among the inaugural community college partners. Children of ANY current full-time benefits-eligible CCBC employee with at least four years of continuous full-time employment are eligible to receive a scholarship valued at up to $100,000 over four (4) years. The scholarship will first take effect in the fall semester. The CCBC Employee Benefits Team will provide verification of employment. Excellent teaching is McDaniel College's priority and its legacy. The College's expert faculty-mentors empower students to achieve their personal best, and many graduates go on to become top K-12 educators. Since 2010, four of McDaniel's graduates were named state Teachers of the Year, including the 2011 National Teacher of the Year Michelle Shearer. McDaniel is ranked among Money Magazine's 50 Best Liberal Arts Colleges and offers more than 70 undergraduate programs of study. The personalized curriculum and student-faculty collaboration develop the unique potential in every student. McDaniel College welcomes the sons and daughters of CCBC employees! Mandated Federal Benefits Workers' Compensation, Unemployment Insurance, Social Security. For Your Convenience ATM machines are available at each of the main campuses Check cashing with appropriate ID Free Parking Access to weight lifting facilities, swimming pool and library
