Assistant/Senior Assistant Director of Admission Operations The Assistant or Senior Assistant Director of Admission of Admission Operations is an experienced, detail-oriented, and highly collaborative member of a dynamic team in a complex university environment. This role is crucial in supporting Miami University's commitment to recruiting, admitting, enrolling, and supporting the retention and graduation of students from Ohio, across the US, and around the globe. Miami University upholds relentlessly high standards in all areas, and our admission operations are no exception. We are seeking an individual who is passionate about the creative use of admission technology, driven by data-informed strategies, and committed to excellence in admission selection and communications. The Assistant or Senior Assistant Director of Admission Operations will have responsibility for operations, processing, systems, and communication functions within a complex and deadline-driven office which directly supports the University's recruitment, application, admission, and enrollment processes. This staff member will also have primary responsibility for student search activities, including data sharing, reporting and analysis, and providing recommendations to optimize student search. Working with and reporting to the Director of Admission Operations, the assistant or senior assistant director will serve as a collaborative problem-solver and responsive, thoughtful "doer" in the office, ensuring the timely and efficient delivery of admission communications and events, integrity of prospective student and applicant data, and development and analysis of operational processes to ensure efficiency and strategic planning. In addition, all positions are responsible for understanding and upholding Miami's Code of Love and Honor in the way we serve our students and partners in their success. This campus-based, full-time position is located in Oxford, Ohio. This position is approved for remote work on a hybrid basis. Remote work is not a right, but a working arrangement that can be modified or revoked by Miami University at any time for any reason. Essential Duties Ensure the timely and accurate delivery of all recruitment, procedural and ad-hoc emails, text messages, and mailings to prospective students and applicants. Maintain and improve applications, forms, checklists, review processes, decision releases, status pages, and confirmation processes for recruitment, admission, and special programs; create and manage on- and off- campus event registration websites, forms, reporting, check-ins, and surveys; increase prospective student engagement and recruitment efficiency through data analysis and the development of CRM strategies. Primary responsibility for managing student search, collaborating directly with campus and external partners to share data, track and monitor KPIs, and ensure all deadlines and campaign goals are met. Create and maintain accurate data and thorough reporting to support analysis of various lead source performance, and support director's recommendations to optimize search spend and communication efforts. Maintain a close partnership with Enrollment Marketing and Communication; prepare, maintain, and monitor automated prospective student communications and collaborate with divisional partners on comm flow deployment and media integration into applicant status pages. Support prospective student processing for millions of records annually; support the recruitment/admission information system and research and leverage existing functionality and future enhancements to ensure maximum effectiveness and utilization. Collaborate with other administrative and academic offices, committees, and individuals in the development, implementation, delivery, and oversight of procedures and practices as they relate to recruitment, admission operations, and admission data integrity. Minimum Qualifications Assistant Director Position: Bachelor's degree. Two years of full-time, professional experience working in higher education, admission, operations, marketing/sales, or a related field. Senior Assistant Director Position: Bachelor's degree. Three years of full-time, professional experience working in higher education, admission, operations, marketing/sales, or a related field. Knowledge, Skills, and Abilities Experience utilizing/managing operations and/or systems-related functions. Ability to compile, analyze, summarize, and communicate data and reports. Experience working with relational databases, writing reports and/or queries using various tools. Experience with Microsoft Office and/or Google applications. Excellent oral and written communication skills. High level of organization and self-starting skills. Preferred Qualifications Master's degree. Experience in Technolutions Slate or another Admission CRM. Additional Position Information (if applicable) Required Application Documents: resume and cover letter. Special Instructions (if applicable): none. A criminal background check is required. All campuses are smoke- and tobacco-free campuses. This organization participates in E-Verify. Reasonable Accommodations: Requests for reasonable accommodations for disabilities related to employment should be directed to @miamioh.edu or 513--. Questions and follow-ups regarding requests should also be directed here. Miami University Values Statement: Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility. For more information on Miami University's mission and core values, please visit the Mission and Core Values webpage. Equal Opportunity/Affirmative Action Statement: Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to @miamioh.edu or 513--. Clery Act: As part of the University's commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University's Annual Security & Fire Safety Report at: which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513--. Labor Law Posters for Applicants: Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.
