Salary Range
USD $18.50/Hr. -
Overview
The Job in a Nutshell:
The role of the Customer Service Coordinator/Greeter is to provide excellent customer service to Natural Grocers customers. The Customer Service Coordinator/Greeter will greet customers as they enter and leave the store, thank customers for shopping with us as they exit the store and clean used shopping carts and hand baskets.
Applications are accepted by the date below, which may be updated if the hiring timeline is extended.
07/08/2024
Responsibilities
Main Ingredients:
Provide world class customer service to all customers Greet and welcome customers as they enter the storeProvide customers general direction to product and department location Answer customer questions or direct them to someone who canDirect customers with returnsInform customers of upcoming events by offering event literature and inviting them to attendOffer customers a Health Hotline magazine and informs them of current or upcoming promotions.Offer free samples to customers and directs them towards other instore samples.Assist with carry-outs.Be aware of lines at registers and page for help if needed.Provide restroom code to customers as neededInform customers about {N}Power Rewards Program, and assists with sign up prior to checkout
Identify and assess customers’ needs to achieve satisfaction
Sharing our appreciation for our customers business’
Inquiring if the customer was able to find everything they were looking for or if they require additional assistance
Calling a Crew member to assist customers with finding items as needed
Maintain a clean and inviting entry way
Keep automatic door track free of rocks and debris
Keep entry way clear of tripping hazards
Clean up any trash and debris in the entry way
Keep interior entry way floor clear of water during inclement weather
Communicate with store management when shoveling or salting is needed during inclement weather
Maintain shopping carts and hand baskets
Offering shopping carts and hand baskets to customers
Returning the Amigo Cart after use
Ensuring the Amigo Cart is charging when not in use
Gathering and stacking hand baskets to avoid any tripping hazards
Gathering and organizing carts in the entry way
General cleaning as needed
Alert store management to issues at the front-end of the store
Assist customers with complaints by directing them to store management
Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.
Qualifications
Recipe for Success:
Prior customer service experience preferred
Must have a friendly, enthusiastic, and kind approach to customer service
Excellent Customer Service skills
Excellent Communication skills
Ability to work at front-end of the store in varying temperatures
Able to sit and stand for long periods of time as needed
Able to work independently
Able to successfully multitask
Good interpersonal skills
Ability to show empathy when dealing with upset customers
Attentive and assertive
Flexible Schedule
This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to him/her by their Manager and/or other Store Support Center manager that might not be listed in this job description.
Here’s an overview of the benefits we offer our good4u Crew to help ensure the health and wellbeing of you and your family, now and well into the future:
All Crew Members
- Birthday Bonus Pay
- Vitamin Bucks (up to $2,080 earned as store credit annually)
- Holiday Pay for 5 Holidays – Stores Closed
- Paid Time Off (sick days and vacation) that Increases with Tenure
- Paid Nutrition Education
- good4u Crew Member Discount
- {N}power Program (customer appreciation and rewards program)
- Regular, Scheduled Pay Increases
- Advancement Opportunities and Career Development
- Health and Wellness Program
- Employee Assistance Program (EAP)
- Employee Referral Program
Full-Time Crew Members (30+ hours/week)
- Medical, Dental and Vision Insurance
- Paid Parental Leave
- Paid Medical Leave (through company paid short-term disability insurance)
- Company Paid Short-Term Disability Insurance
- Company Paid Life Insurance
- Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
- Retirement Savings Plan (401k) with discretionary Company Match
- Healthcare and Dependent Care Flexible Spending Account (FSA)
- Health Savings Account (HSA) with Company Match
Diversity Statement
At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.
At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.
Physical Capabilities and Environmental Demands:
N = Never
O = Occasional; 1-33% of time
F = Frequent; 34-66% of time
C = Constant; 67-100% of time
Physical Requirements:
- Must have the ability to constantly lift or carry up to 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-50 lbs. Must also have the ability to occasionally lift or carry 51-100 lbs. with a team lift.
- Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.
- Must be able to occasionally use the computer for data entry and use of mouse.
- Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
- Must be able to frequently to reach above chest.
- Must be able to occasionally sit, squat, kneel, and climb as needed.
Environmental Requirements:
- Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
- Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.
