About the TeamIt’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.
Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.
Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.
About the LocationOnsite Position:
This position is considered to be Fully Onsite, work is to be done onsite at a PetSmart location (Phoenix Home Office, PetSmart stores, Merchandise Development Center, Distribution Centers or another PetSmart site).
About the JobThis is an onsite role in the Bethel, Pennsylvania Distribution Center. Relocation is not available for this role.
IT Tech - Job Description
POSITION DESCRIPTION
DC IT Tech
SUMMARY
The DC IT Tech is responsible for providing competent IT (Information Technology) services by using practical experiences while working under minimal supervision of department management. Technicians are expected to carry out detailed instructions within the scope of their job description. All technicians are expected to uphold a superior craftsmanship exemplary of the company's core values and ethics. All work shall be in compliance with OSHA and National Code Standards.
SHIFT REQUIREMENTS:
Monday- Friday 8-4:30 9-5:30. On-Call for Work Stoppage issues
SUPERVISORY RESPONSIBILITIES
None
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:
- Be On-Call after hours for Work Stoppage issues.
- Perform Pick-to-Light support and initial troubleshooting, including working with PHO IT to escalate issues to vendor.
- Perform password resets and account provisioning for user Active Directory accounts.
- Monitoring and alerting on network equipment status.
- Performs installation, setup and integration of personal computing environments with all required software and hardware. Including user support and troubleshooting. Tasks may require accurate measurement/math skills (e.g., measuring communication wire for set ups or hooking up servers) and/or reading/interpreting step-by-step instructions.
- Performs RF device user support including reflash, reboot, asset tracking and trending. Verifies, logs/ships defectives, configures/verifies/deploys replacements, and troubleshoots coverage issues including regular site surveys and link tests.
- Communicates in a professional manner and acts as the central point for gathering user issues and reporting them back to PHO IT. Liaisons with PHO IT to resolve issues and may propose solutions.
- Performs printer maintenance including cleaning, adjustments, troubleshooting, and creating work tickets. Communicates/coordinates with onsite vendor including replacing toners, labels, and ribbon (for label and laser printers).
- Provides user setup and troubleshooting (local and with remote support) for the Warehouse and Labor Management Systems, requiring effective communication to resolve issues.
- Perform audits to ensure compliance with WMS (Warehouse Management Systems) SOX requirements for new hires and terminations.
- Provides user setup, badge printing, access control and PC support for the CCure security system.
- Performs port activation, environmental monitoring, UPS support and switch/router replacements for all MDF/IDF activities.
- Controls expenses for consumable ordering (print heads, laser maintenance kits, Vocollect headbands) and abuse tracking.
- Reporting on and maintaining inventory levels of consumable equipment (print heads, batteries, printer maintenance kits, etc.)
EDUCATION and/or EXPERIENCE
- Associates or Technical Degree in IT field preferred.
- Requires proficiency in a technical support capacity in an office/warehouse environment typically obtained in 12 – 18 months.
- Requires ability to read, speak, write and understand English (i.e., written documents such as technical journals, financial reports and legal documents).
- Previous experience with the setup, installation, and troubleshooting laser jet, and label printers is required.
- Requires human relations skills to respond to common inquiries or complaints from staff.
- Requires communication skills to effectively present information to DC and PHO staff/management.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must have the ability to use/read tape measure.
TECHNICAL SKILLS
- Advanced knowledge of desktop computing system hardware and software.
- Familiarity with the OSI model and associated Network Protocols such as the 802-protocol suite.
- A basic understanding of Routers, switches, bridges, hubs, and thin clients, laptops, desktops and their use in a network environment.
- Working knowledge of Network/Data/Telcommunications cabling Standards and practices in the installation of coaxial cable, cat 5/6 cable, and fiber cable.
- Understanding of networking technology and ability to identify/troubleshoot network related problems.
- Ability to work with Vocollect including debugging, link testing, upgrade (via flash), test and monitor after updates.
- Proficient with Microsoft Office applications including Word, Excel and Outlook.
CERTIFICATES, LICENSES, REGISTRATIONS
- A+ and Network Plus certifications preferred.
PHYSICAL DEMANDS
Frequently required to stand, walk, sit and stoop. The applicant may be required to reach with hands and arms, climb or balance, kneel, crouch or crawl and communicate verbally with other DC staff. May also occasionally need to lift and/or move machinery or tools weighing up to 55 pounds. Occasionally ascends/descends ladder, boom lift or scissor lift used by staff to service equipment within the location. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.
WORK ENVIRONMENT
While performing the duties of this job, associate is frequently exposed to moving mechanical parts and equipment and exposed to low to mid-level electrical. The work environment can also be dusty. The noise level in the work environment may be loud and temperatures may be extreme (hot or cold). Incumbents may be exposed to hazardous materials, i.e. cleaning supplies, shampoos, battery acid, etc. If working in a Fish DC, the associate will be exposed to a damp and humid environment with frequent exposure to water and aquatic animals.
About the CultureAt PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.
Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.
Our home office offers outstanding amenities in a fun and rewarding workplace including:
- Pet friendly environment, bring your pets to work!
- On-site Dog Park
- “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
- “Sit & Stay” Café serving fresh breakfast and lunch options
- On-site coffee bar
- “Lil’ Paws” learning center and onsite daycare facility (associate paid)
- Volunteer events with PetSmart Charities
- Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
- Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
- Explore PetSmart Benefits here: https://benefits.petsmart.com/
- If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
