Who We Are:
SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are. This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.
SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM’s platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company’s advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.
How you’ll make an impact:
As a Campaign Operations Manager focused on Quality Operations, you will collaborate with internal clients to monitor all the Marketing campaigns that go out of Marketing Operations. This includes ensuring that campaigns are going out with the right audiences and the correct data. As part of this role, you will also oversee conducting Root Cause investigations to investigate data in the Marketing Database and upstream systems to ensure they are entering the Marketing Database correctly. The data will also be entering into the Salesforce Marketing Cloud and Salesforce Data Cloud which also must be monitored.
What you’ll do:
- Automate the monitoring of marketing campaign controls and reporting and being able to quickly investigate campaign alerts both in the legacy Marketing Database (MDB) and in Salesforce.
- Work with internal Campaign Ops team members to understand campaign logic for approx. 300+ Marketing campaigns in both MDB and Salesforce.
- Conduct periodic reviews of business criteria with internal clients to ensure campaign logic is correct and working as expected.
- Count and data validation for campaigns in MDB and Salesforce.
- Implement new quality controls for the new campaigns and/or migrating existing controls into Salesforce while maintaining controls in MDB.
- Have a clear understanding of all the different data sources in the SXM ecosystem that would be available for Marketing in the MDB or Salesforce.
What you’ll need:
- Bachelor's degree or education in Business, Statistics, Mathematics, Engineering or related field.
- Advanced understanding of Database Marketing, Database Architecture, and SQL.
- Minimum 7+ years experience with Customer Data Platforms outside of Salesforce (Teradata, APRIMO, Unica, etc.)
- Minimum 3+ years experience in Salesforce Data Cloud and Marketing Cloud.
- Strong communication skills (written and oral) to all staff levels and possess ability to deliver information tactfully. Ability to collaborate with internal teams.
- Advanced knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).
- Must have legal right to work in the U.S.
Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
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R-2024-07-13