About the TeamPetSmart’s Canada Home Office (CHO) is home to approximately 60+ associates who work in departments such as Merchandising, Marketing, Demand Planning & Replenishment, Pricing, Space Planning, Digital/e-Commerce, Human Resources, Legal, IT and more. The small but mighty team at the CHO supports the operations of 160+ PetSmart stores in Canada and works closely with counterparts at PetSmart’s global corporate headquarters located in Phoenix, Arizona. We also share the Canada Home Office with our colleagues at PetSmart Charities of Canada—an independent, registered charity. PetSmart Charities of Canada is committed to making the world a better place for pets and all who love them by connecting pets with loving homes through adoption, improving access to veterinary care and supporting families in times of crisis with access to pet food, shelter, and emergency relief.
About the LocationThis position may be considered Hybrid based on PetSmart’s FlexSmart policy and business needs. A Hybrid work arrangement is considered to be a blend of onsite and remote work activity. Associates with a Hybrid work arrangement have a workspace at the Canada Home Office and can be required to come onsite between 1-5 days a week as determined by leadership and based on business needs.
About the JobThe Senior Site Merchandiser (eCommerce) is essential in translating and implementing merchandising and Digital strategy into the online shopping experience. The Senior Site Merchandiser will be responsible for executing fundamental aspects that create the functionality of the e-commerce business and driving customer-centric experiences to grow their respective business. The person in this position will work closely with Buying and Marketing teams to enhance and merchandise the online assortment, elevate key events, and deliver a seamless customer journey. The successful candidate:
- Manages day-to-day responsibilities of the of the e-commerce site, inclusive of publishing content, analyzing and acting upon business trends, and site maintenance
- Serves as subject matter expert to round table partners
- Collaborate with enterprise owners & contributors of key digital initiatives
- Accountable for the delivery of new capabilities, with clear understanding of the capabilities and processes for implementation
- Analyze reporting to identify performance trends, high level results against KPIs, insights, and recommendations for future activations
- Communicate results to the organization and use the information to drive digital merchandising tactics
- Works with Marketing partners to ensure clarity of messaging and end-to-end landing experience is optimized for all marketing vehicles that strengthen customers to site
- Supports and assists with key E-Commerce initiatives, IT projects, presentations, reports or any other assigned tasks
- Work closely with cross functional team to create new digital experiences which fulfill PetSmart’s “Anything for Pets” promise
KEY COMPETENCIES attributed to creating service include, but are not limited to the following:
Knowledge Skills and Abilities
- Highly organized with effective time management and project management skills
- Ability to initiate multiple projects
- Ability to manage tight deadlines in a fast-paced environment
- Ability to identify process improvement opportunities and trends
- Ability to work independently with minimal direct oversight
- Proven ability to manage against change in an ambiguous environment
- Coachable and passionate for continuous self-improvement
- Excellent problem-solving skills – able to identify, analyze and propose solutions to various technical and business issues
- Excellent computer skills, including proficiency with Microsoft office applications, including intermediate capabilities with Excel and Word
- Exhibit professional and entrepreneurial initiative
EDUCATION and/or EXPERIENCE
- Bachelors degree in Business, Merchandising, Marketing or equivalent work experience
- 3+ years of Merchandising, Digital Marketing, E-Commerce or Analyst experience
About the CultureAt PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.
Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.
Our Canada Home Office offers outstanding amenities in a fun and rewarding workplace including:
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
