Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.
PURPOSE OF THE POSITION:
The Travel Reservations Coordinator is responsible for facilitating corporate travel for CPKC employees while focusing on service and cost effectiveness. Ideal candidates would have a desire to provide strong customer service while being a positive, upbeat, driven individual with previous travel agency experience.
POSITION ACCOUNTABILITIES:
- Answer incoming calls and emails to timely plan, book, and arrange itineraries for hotels, flights, and car rentals using Concur or Sabre or through our travel agency
- Provide appropriate information and guidance to complete a travel reservation including restrictions, terms, and conditions of travel services
- Connect with suppliers to collect and exchange information regarding hotels/airline/car rentals
- Enter data into our software and complete client files, reservation information, payment details and following proper accounting requirements
- Assist in resolving employees' travel problems and makes suggestions of ways to improve work flows and processes
- Assist with Master Card reconciliation on a weekly basis in preparation for monthly reports
- Participate in on call rotation
POSITION REQUIREMENTS:
- University or College Diploma/degree in Travel preferred and or equivalent travel related work experience
- Good knowledge of computer reservations systems, GDS (Sabre) and experience in a call-center environment
- Exhibit strong digital literacy, with familiarity in Excel, Outlook, and Shared Drives
- Required hours are Monday-Friday 10:00 am-6:00pm
WHAT CPKC HAS TO OFFER:
- Flexible and competitive benefits package
- Competitive company pension plan
- Employee Share Purchase Plan
- Performance Incentive Program
- Annual Fitness Subsidy
- Part-time Studies Program
ADDITIONAL INFORMATION:
As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.
Background Investigation:
The successful candidate will need to successfully complete the following clearances:
- Criminal history check
- Reference check
Management Conductor Program:
Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.
CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
- Req ID:
- Department:
- Job Type: Full-Time
- Position Type: Non-Union
- Location: Calgary, AB
- Country: Canada
- % of Travel: 10%
- # of Positions: 1
- Job Grade: 5
- Job Available to: Internal/External
With Job Requisition Fields (remove title for posting)
- Req ID: 103341
- Department: Finance & Accounting
- Job Type: Full-Time
- Position Type: Non-Union
- Location: Calgary, Alberta
- Country: Canada
- % of Travel: 0-10%
- # of Positions: 1
- Job Grade:
- Compensation Rate:
- Job Available to: Internal & External
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