Job Opportunity: Customer Technical Advisor (Italian Speakers)
At the moment, Cross Border Talents is looking for Italian speakers to work in Greece. Are you interested in moving abroad?
Your Role as a Customer Technical Advisor:
- Respond and record consumer inquiries/questions raised through free phone lines for customers;
- Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;
- Ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy;
- Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
- Troubleshoot through the use of open questions, support documents, and system training;
- Offer recommendations to common problems or frequently asked questions.
Requirements for the Customer Technical Advisor:
- Education: High School Diploma or Higher
- Language Skills: Native/Fluent Italian; Good level of English, C1;
- Typing Speed: 20 words per minute
- Skills: Active Listening, Good Problem Solving Skills, Strong troubleshooting skills
Client's Offer:
- Paid travel expenses;
- Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
- Possibility to work from home within Greece;
- Renewable contract of 12 months;
- Health coverage and private health care;
- Attractive salary with performance bonus;
- Working hours: 40h per week = is 8 hours per day / 5 days a week;
- Greek lessons;
- Free Real Estate Agency Fee.
#J-18808-Ljbffr