Dufry by Avolta is a Global and North American leader in Duty Free travel retail.
What we offer:
- Competitive Salary Range: $138,000- $150,000 annually
- 20% off Employee Discount at Dufry, Hudson and HMS Host
- Paid Time Off
- Various Personal and Parental Leave Programs
- Company Paid Life Insurance
- Retirement Programs & Matching Employee Contributions: 401K & RRSP
- Employee Recognition & Anniversary Programs
- Training, Development, and Growth Opportunities
- Tuition Assistance & Scholarship Programs
This General Manager position is for you, if you enjoy:
- Managing the commercial activities of the business and local relationships while maximizing profit sales
- Promoting a brand image of excellence through a strong work ethic, leadership by example, and consistent delivery of excellent customer service
- Working in a fast-paced, changing environment with categories including Beauty Products, High End Liquor, Tobacco, Cigars, Confectionary, Watches, Jewelry, Accessories, and Luxury Goods.
Your Team is counting on you as a General Manager to:
- Provide flexibility to work long/irregular hours any day of the week, including weekends and holidays
- Oversee over 150 employees
- Oversee 8 stores and a Duty Free Warehouse
- Provide a working environment that ensures the customer journey and engagement, including service excellence and loyalty programs
- Manage the shops consistent with the short- and long-term interests of the company, its employees, and customers, ensuring the highest level of customer service
- Formulate fiscal revenue, expense, and profit goals, as well as inventory levels for the shops
- Analyze KPI’s and take corrective actions if needed
- Organize and lead Weekly and Monthly Meetings with Operations
- Prepare a weekly and monthly action plan based on the Weekly and Monthly Meetings
- Review Sales targets by shop, category, and brand
- Lead the Terminal/Store Manager’s team
- Control costs and take actions if needed
- Cultivate excellent relationships with Airport authorities
- Coordinate the SIP in terms of implementation and execution
- Ensure a positive work ethos in all shops and implement necessary trainings
- Match staffing to customer flow (Shift Planning) and review staff performance
- Maintain staff levels for optimal customer service
- Execute performance evaluations and goal assessments
- Accountable for the P&L in the operation
- Analyze monthly KPI’s, income statement, and balance sheet
- Participate in the determination of the investment and development plan
- Work with Supply Chain, Commercial, and Marketing Team to maximize sales/profit
- Manage stock levels and inventory issues
- Promote Dufry as a brand inside shops and ensure high standards of customer service
- Cultivate excellent relationships with Airport authorities and external partners
- Participate with RVP in new store openings and refurbishments
General Manager Required Qualifications:
- 5+ years’ General Manager experience in a Duty Free Travel Retail environment or equivalent work experience
- Previous experience working with brands in beauty or luxury retail
- Knowledge of international retail or consumer goods industry trends
- Strong leadership skills and talent development
- Ability to build effective teams and motivate employees
- Strong problem-solving and project management skills
- Strong analytical and financial skills to understand and control airport Profit and Loss statements
- Understanding of KPIs (Spend per Passenger, ATV, UPT, etc.)
- Implement necessary compliance and audit processes
- Experience in managing multi-unit/multi-category retail business
Dufry by Avolta, Hudson by Avolta and HMSHost by Avolta are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
All offers are contingent upon successful completion and passing of background checks and/or employment verification results.
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