Johns Hopkins University - Director of Financial Aid
Location: Baltimore, Maryland
Reporting to the Peabody Executive Director of Enrollment Management, we are seeking a Director of Financial Aid who will supervise the daily operations of the Office of Financial Aid at Peabody, providing customer service and guidance to students and their families throughout the financial aid application process. The Director is responsible for determining a student’s eligibility for aid, following institutional, federal, and state guidelines. Works closely with the Enrollment Management team to award and steward Peabody merit scholarships and need-based grant aid, reviews and responds to financial aid appeals, conducts workshops and presentations for students and parents, and interfaces with the Hopkins Financial Aid Shared Services Team on all matters related to the administration of Title IV financial aid.
Specific Duties & Responsibilities
- Supervise the Peabody Financial Aid Office: The Director of Financial Aid is responsible for management and daily oversight of the Financial Aid Office and staff at Peabody. This includes ensuring other aid staff are adequately trained and knowledgeable about office policies and procedures, establishing strategies for managing high volume periods, and working collaboratively with campus partners to enhance the student experience.
- Manage Internal and External Scholarship Programs: Responsible for the management, stewardship, and daily oversight of all scholarship programs, including promoting scholarship opportunities, reviewing gift agreements, and developing scholarship-related policies and procedures.
- Coordinate Student Awarding Process: Responsible for coordinating the financial aid review process associated with awarding aid to new and continuing students, analyzing student needs using Federal and Institutional Methodologies, and making recommendations on appeals to the Enrollment Management team.
- Title IV Processing & Financial Aid Shared Services: In close coordination with the Director of Financial Aid Shared Services, process Title IV aid, including Verification, Loan Processing, Reconciliation, and Return to Title IV Refunds.
- Campus Based Aid: Provide comprehensive oversight and management of the FSEOG and Federal Work-Study (FWS) programs.
Special Knowledge, Skills, or Abilities:
- Detailed knowledge of Federal, State, and Institutional Financial aid regulations.
- Exceptional written and oral communication skills, with strong student-based counseling experience.
- Ability to follow-through with policy and procedural implementations.
- Demonstrated experience in analyzing and recommending improvements in departmental operations.
- Leadership skills and familiarity with scholarship programs.
- Strong conceptual, logical, and problem-solving abilities.
- Ability to work without direct supervision and partner cross-functionally with other departments.
Minimum Qualifications:
- Bachelor's Degree.
- Five years related experience, with prior supervisory experience required.
Preferred Qualifications:
- Master’s Degree.
- Five or more years of direct experience managing federal, state, institutional & private aid programs within a college or university setting.
Role/Level/Range: ACRP/04/MF
Starting Salary Range: $74,400 - $130,400 Annually (Commensurate with experience)
Employee group: Full Time
Schedule: 37.5 hours per week
Exempt Status: Exempt
Location: Hybrid/Peabody Institute
Equal Opportunity Employer: Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.
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