The Director of Analytics and Business Processes position will develop and manage analytics, procurement, logistics and budget support services required for the Engineering and Maintenance department to effectively maintain the MBTA’s infrastructure. The person in this role must have strong quantitative skills, technical experience with data analytics, and robust understanding of business operations. In addition, the Analytics and Business Processes will assist the Deputy Chief of E&M in developing department level goals and improvement plans including maintaining department level KPIs and metrics and assisting department directors in developing new business processes to facilitate continuous improvement.
Responsibilities
- Lead a team of Managers and Analysts to build and maintain dashboards and reports, process budget and procurement information, and drive data-driven decision-making and business process improvement. Support relationships between E&M and other MBTA Divisions including Purchasing & Logistics, Budget & Finance, and Operations Analytics.
- Provide support to the four functional areas of E&M; Maintenance of Way (MOW - Track), Signals & Communications Maintenance (SCM), Power Systems Maintenance (PSM), and Transit Facilities Maintenance (TFM). As a key staff leader, be prepared to lead E&M in the absence of the Chief.
- Manage daily logistics operations including procurement, requisitions processing, contract and purchase order monitoring, and emergency (including snow & ice removal) response readiness.
- Support the departments in the development, negotiation, administration, and review of service contracts and other agreements. Evaluate contracts to identify ways to reduce costs and increase efficiencies.
- Lead decision-making process across E&M with analysis of trends and resource allocation. Decisions include operation and capital budget requests and implementation, alignment with strategic goals, and resource priorities.
- Through process development, data analytics, and strategic planning, provide to E&M and its departments the structure and support needed for good decision-making.
- Work with the Deputy Chief of E&M to develop a data strategy that applies to infrastructure maintenance and ensuring system safety.
- Lead a strategy in defining key performance indicators (KPIs) for E&M and each department with clear definitions, milestones, and metrics.
- Work with Asset Management team to implement and optimize the infrastructure maintenance priorities.
- Work with Directors, Deputy Directors, and Project Coordinators in E&M Departments to manage continuous improvement projects enabling the department to reach its strategic goals.
- This position will work primarily in an office environment with occasional trips into the field to inspect/observe projects or other infrastructure conditions, which may require visits to stations, the right of way and other work sites.
- Perform all other duties and projects that may be assigned.
Supervision
- This position will supervise business analysts and contract managers.
Minimum Requirements
- A Bachelor's degree from an accredited institution.
- Seven (7) years of experience leading, managing, designing, and/or implementing business processes and administrative functions across organizations.
- Five (5) years of experience of people management and/or project leadership.
- Demonstrated ability to effectively manage and motivate staff.
- Demonstrated ability to supervise and work effectively with a diverse workforce.
- Ability to pass background screenings and the MBTA's drug and alcohol screening.
- Handle sensitive and confidential information in an appropriate manner.
- Ability to travel to locations throughout the MBTA's service area.
- Proficiency with Microsoft Office suite.
Preferred Experience and Required Skills
- Experience in transit and/or public sector implementing/administering contract & procurement processes.
- Experience with financial reporting and/or development of KPIs and metrics for business systems.
- Experience with Tableau or other data visualization tools.
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