Primary Responsibilities:
- Provide governance and management of our tail spend solution.
- Accountable for the tail spend provider performance and providing necessary oversight to our provider of sourcing services - savings delivery, KPI, SLAs, etc.
- Accountable for delivering savings targets.
- Engage internal clients to identify and implement recommended changes and enhancements to improve user experience.
- Manage and mitigate risks associated with the tail spend provider relationship while strategically driving the vendor's performance and identifying cost savings opportunities.
- Oversee the transition of services to tail spend solution partner and ongoing relationship management.
- Interface and influence various senior level stakeholders and leaders within the organization.
- Maintain deep expertise of operations that are being outsourced to the tail spend provider and develop effective solutions to both operational and contractual problems.
- Oversee the coordination and incorporation of category strategies and playbooks in partnership with Sourcing and Procurement teams and tail spend solution.
- Build and maintain excellent relationships with internal clients and colleagues at all levels.
- Point of escalation and business/provider liaison for issues.
- The Tail Spend Sourcing Program Manager will collaborate closely with the Category Strategy Leads, Site/Regional Procurement and Purchase-Pay-Pay Shared Services colleagues to enable an end-to-end procurement process.
Required Experience:
- Bachelor's Degree required, preferably in a technical major or business concentration.
- 10 years indirect sourcing, procurement or category management.
- Global/regional work experience across multiple category teams, site procurement and P2P shared services.
- Highly proficient in analytics, negotiations, program management and communications.
Preferred Experience:
- 5+ years of tail spend management expertise.
- 5+ years working at a firm that provides Tail Spend solution.
- MBA.
Location: US/Chicago, Remote
Skills:
- Strong influencing and persuasion skills.
- Effective change management skills.
- Process Creation.
- Supplier Management.
- Vendor Negotiation.
- Supplier Evaluation.
- Contract Review.
- Supplier Relationship Management.
- Indirect Purchasing.
- Global Sourcing.
- Category Management.
- Business Requirements.
- Relationship management.
- Business Process Outsourcing.
- Tail Spend.
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