Job Details
AVP Data Support
Location: Boston, MA, United States
Posted on: Jun 06, 2023
Salary: Bonus, benefits
Profile
Position Overview
The AVP Data Support Leader provides day-to-day management for various data operations functions, including overall management and oversight of our Enterprise Data Hub (EDH) which is an enterprise data repository and single source of truth for investments, insurance, finance, and other enterprise data. EDH is an ecosystem that includes various ETL jobs, data transformations, data stores, business intelligence, reports, API services, and downstream data feeds. The role will be required to collaborate and support the delivery teams with work allocation & project tracking, vendor management, incidents management, and release management.
Responsibilities
- Provide technical support for data production cycles jobs and troubleshoot issues.
- Plan and support month-end, quarter-end, and year-end critical jobs.
- Continue to refine and improve existing production support procedures.
- Interact with infrastructure, cloud management, development, QA, DBA, and application teams.
- Provide regular status reports to management on data flow status, data quality status, and other metrics.
- Prioritize issues/incidents raised and resolve them accordingly.
- Report promptly to management and business partners regarding critical outages until resolution.
- Responsible for improving the stability and performance of the BI systems/platforms.
- Provide effective and inspiring day-to-day leadership presence.
- Guide your team in communication and troubleshooting best practices.
- Manage high-impact incidents, working with internal teams to drive an incident resolution, whilst maintaining good client communications.
- Work smarter, not harder to re-engineer business processes when there are efficiencies to be had and introduce automation for easily repeatable processes.
- Familiarity and use of industry frameworks like Six Sigma lean operations management is a nice to have.
Company info
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