About the Role
At Cloudflare, we are on a mission to help build a better internet. Our Learning and Development team looks to help build a great employee experience by providing tools and resources for all Cloudflare employees to grow and develop in the skills critical for success.
We are looking for a Learning Partner to join our global Learning and Development team. You will be responsible for scaling and improving a variety of learning programs including our Orientation program, to increase our team’s impact.
This role may be the perfect fit if you…
- Have a proven track record for improving systems and processes to enhance productivity and efficiency
- Thrive when project managing large scale, company-wide initiatives in a fast paced environment
- Pride yourself on continuously learning about the most recent best practices in corporate learning
- Are skilled in group dynamics, and working with diverse groups of people
- Are a skilled facilitator but are comfortable with more of a behind the scenes role
- Are obsessed with using data in all your decision making
Location: San Francisco or Austin
KEY RESPONSIBILITIES
- Support the execution and revamp of our New Hire Orientation: coordinate, organize and facilitate our orientation for U.S. employee, guiding our new hires throughout the process to create a comprehensive and best-in-class Onboarding program
- Create and execute on strategy to scale, drive engagement and market our offerings
- Regularly evaluate and refine our programs based on data, industry best practices, and evolving company needs, striving for continuous improvement.
- Design, publish and continually enhance learning materials
- Facilitate effective delivery of training with clear and concise communication and professionalism in classroom and virtual (on-camera) settings
- Serve as support for LMS assistance (registration, attendance administration)
Examples of desirable skills and knowledge
- Excellent project management and organizational skills
- 3+ years of experience in Human Resources/Learning & Development/Training Teams
- Experience designing and implementing company-wide initiatives, working with stakeholders and cross-functional partners
- Strong facilitation skills with the demonstrated ability to present information in a clear, concise, and confident manner through multiple modalities (in a virtual or in-person environment) to a variety of audiences
- Proven experience in creating and delivering informal and formal learning solutions and utilize learning metrics/analytics to measure the impact of them
- Enjoys working in a fast paced environment and adapts to change quickly
- Self-sufficient, motivated and able to work independently and as part of a team
- Ability to collaborate, build trust, negotiate, influence and resolve conflict with peers, stakeholders and business unit leaders
- Ability to read, analyze data and communicate informed needs and decisions to peers, learners, stakeholders, and front-line leaders
- Ability to troubleshoot and resolve technical issues
- Excellent written communication
- Experience using Google Suite (Slides, Docs, etc.)
- Experience with learning authoring tools (Articulate, Captivate, Illustrator, etc.) and email marketing platforms (e.g. Marketo, Mailchimp) a plus but not required
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