General Manager - Healthcare
Location: Palo Alto, CA
Experience Level: Mid-senior
Experience Required: 5 Years
Education Level: Bachelor’s Degree
Job Function: Health Care Provider
Industry: Hospitality
Compensation: $131,000 - $140,000
Total Position: 1
Relocation Assistance: No
Job Description
We are seeking a General Manager 2 - Support Services for Healthcare & Children in Palo Alto, CA. This position will also oversee the Stanford Healthcare Tri-Valley location in Pleasanton, CA. The ideal candidate will have experience managing Patient Transportation, Patient Equipment Management Solutions (PEMS), and Service Response Center (SRC) programs in healthcare.
Key Responsibilities:
- Harbor and strengthen lasting professional relationships with key client stakeholders.
- Conduct patient rounding with nurses.
- Identify and implement process improvement initiatives.
- Ensure employees demonstrate an active customer hospitality orientation toward both clients and customers.
- Integrate fully within our client’s organization by becoming a trusted advisor with a customer service focus.
- Ensure patient happiness.
- Analyze patient satisfaction data, financial results, and implement additional measurements and action plans to achieve optimal unit performance.
- Complete required departmental reporting, including financial reports and analysis.
- Build a positive environment while developing and motivating the team.
- Participate in and direct the patient transport, PEMS, and SRC operations, employee rounding, and interaction with patients, their families, and nursing staff, ensuring proper transport procedures and staff training.
- Refine systems ensuring sustained effort to achieve standards and follow through with visibility within the facility.
Do you have:
- Recent experience handling patient transport, PEMS, and SRC programs in a hospital?
- Understanding of the importance of patient satisfaction, with the ability to evaluate and recommend improvements?
- Strong client/employee relationship-building skills?
- Experience managing direct reports in multiple locations on the campus?
- The ability to quickly grasp situations in a rapidly changing environment and logically progress through solutions?
- Previous Service Response Center (SRC) management, Patient Transport, and/or EVS experience in a healthcare environment?
- Strong management skills for directing daily operations?
- Experience ensuring program compliance, controlling costs, and project management with a customer focus?
- The ability to communicate effectively and a sense of urgency?
Responsibilities:
Responsible for general management of an account/unit providing two or more core services (Core Services: Transport, Concierge, or Service Response Center (SRC)). Senior-most person assigned to a one client account.
Qualifications:
- Basic Education Requirement: Bachelor’s Degree or equivalent experience.
- Basic Management Experience: 5 years.
- Basic Functional Experience: 5 years.
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