Job Family
Strategy & Transformation Consulting
Travel Required
Up to 25%
Clearance Required
None
What You Will Do
The Life Sciences - Patient Services team provides program design, implementation, and monitoring services to pharmaceutical, biotechnology, and medical device companies. We support our clients across the lifecycle of a product to determine the right suite of Patient Support Programs (PSPs), bring them to life through strong partnerships with both manufacturers and third-party vendors through implementation, and ensure that they are achieving their strategic intent through nuanced and bespoke program monitoring solutions.
Managing Consultants are responsible for managing projects from cultivation to completion. In this role, you will manage the activities of the designated project team and support the day-to-day management of the client relationship. You are expected to effectively develop and manage project execution and planning, staffing, deadlines, and budgets and are expected to manage multiple projects simultaneously. Work products are expected to be high quality and client ready. In this visible role, you will lead team meetings and guide, manage, and coach Consultants and Senior Consultants, providing constructive feedback on their project participation and overall career development. Managing Consultants work closely with Associate Directors, Directors, and Partners to keep them abreast of project progress and important developments as well as to integrate guidance and engagement recommendations. Managing Consultants take part in sales initiatives and Practice development. Travel is project dependent but averages 20 percent.
Common Patient Services Projects Include
- Defining patient treatment journeys, identifying potential Patient Services engagement points, key barriers, and areas of unmet need to inform design of potential PS offerings
- Conducting secondary market research on competitor/analog offerings
- Conducting primary market research with a range of stakeholders to identify needs & validate potential support
- Developing Patient Services Program Blueprints and detailed program designs, including defining the desired customer experience, the mix of programs and services, and level of support provided
- Supporting the requirements definition and operational build out of both in-house and outsourced PS HUBs & additional related programs (e.g., financial support, treatment management support)
- Defining methodologies to measure and benchmark the effectiveness of PS program performance; analyzing metrics to provide strategic insights
- Engaging executive level audiences to deliver actionable insights and recommendations
- Supporting the identification of business development opportunities & subsequent pull through of business development activities (e.g., proposal development, scoping)
- Developing and managing junior staff development
What You Will Need - Bachelor’s degree
- 5-7 years of transferrable consulting experience in Patient Services and related functions.
- 2 plus years’ experience managing the activities of a project team including workplan, staffing, deadlines, scope, and budget.
- Demonstrated success supervising, coaching, and mentoring more junior level staff and ownership and guidance of their career development.
- Must be willing and able to travel to client sites across the US, up to 25% of the time.
- Authorized to work for any US employer without sponsorship.
What Would Be Nice To Have - Excellent written and oral communication skills.
- Collaborative and a team player.
- Exceptional client management experience including expanding client relationships within an organization and ability to recognize and communicate add-on and/or cross business opportunities at external clients.
What We Offer Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits Include - Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
About Guidehouse Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. #J-18808-Ljbffr