San Mateo County Health - Family Health Services (FHS) is seeking a well-qualified individual for the position of Management Analyst to provide a sophisticated level of data analysis, lead LEAP improvement efforts, and support cross-divisional Equity related strategic projects. The current vacancy is a regular, full-time position.
Under the general direction of the Health Services Manager II, the Management Analyst - Family Health Services will support San Mateo County Health in the following ways:
- Leading continuous quality improvement efforts, analyzing and visualizing health program data, developing standardized workflows.
- Teaching/coaching managers and leaders on the application of LEAP principles, data-informed decision making, and health equity.
- Support for strategic efforts specifically promoting health equity and employee engagement.
- Analyze complex process and program improvement projects, including value stream mapping and improvement charter utilization.
Responsibilities of the Management Analyst – Family Health Services will include:
- Conducting analytical and operational studies and making recommendations to managers on process improvements regarding Family Health programs, including FHS: California Children’s Services, Home Visiting, WIC and Nutrition Programs, Immunization Program, and FHS Administration.
- Gathering and analyzing local and statewide metrics related to health equity, in support of any internal and cross-divisional equity related strategic projects.
- Collaborating with and coaching FHS leaders (managers, supervisors, front-line staff) on the application of data to continuous quality improvement and health equity efforts.
- Leading, facilitating, and evaluating outcomes of complex process or program improvement projects, including using LEAP concepts such as value stream mapping and improvement charter utilization.
- Designing, developing, and implementing improvement and health equity focused projects and programs within FHS, and in partnerships cross-divisionally.
- Analyzing data to make recommendations regarding program quality improvement, health equity, employee engagement, and performance management systems.
- Identifying, analyzing, and making recommendations on how to collect and use data meaningfully to drive equitable client outcomes across FHS.
- Supporting performance measure collection/analysis and performance management; helping program managers to interpret and use data to make decisions.
- Assisting in developing work standards, goals, and objectives related to opportunities for cross-divisional efforts related to health equity.
- Creating and tracking division-wide performance management systems.
- Driving continuous quality improvement initiatives while using LEAP principles, equity tools/framework, and technological tools including dashboards and automation.
- Leading improvement charters to develop standard work and workgroup efficiencies.
- Supporting division-wide strategic planning efforts and providing recommendations to advance strategic initiatives, especially as they relate to health equity.
- Performing other duties as assigned.
The ideal candidate will possess:
- Experience in continuous quality improvement principles such as LEAP, including development of improvement charters, implementation of standard work, and development of visual management.
- Knowledge about health inequities and experience using Equity Toolkits to inform health programmatic decision-making.
- Ability to use coaching techniques to support managers, supervisors, and staff in learning and adopting quality improvement methodologies, especially as they relate to health equity.
- Experience using Microsoft products, particularly Excel, Power BI, Power Automate, Lists, SharePoint, and other platforms; and ability to keep up to date with software updates and new tools.
- Ability to develop reports, analyze data from multiple sources, such as AVATAR, eCW, EPIC, and other electronic health records or data sets.
- Experience designing data dashboards, presenting findings, and summarizing information in easy-to-understand, visually appealing formats.
- Experience collecting and analyzing division-specific performance improvement measures.
- Master’s Degree in public health, public administration, or a related field preferred.
NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular vacancies.
Knowledge of:
- Project and/or program management, analytical processes, and report preparation techniques.
- Organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures.
- Principles of mathematical and statistical computations.
- Research and reporting methods, techniques, and procedures.
- Modern office practices, methods, and computer equipment and applications related to the work.
- English usage, grammar, spelling, vocabulary, and punctuation.
- Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
- Principles and practices of public administration as applied to operational unit and program administration.
- Principles and practices of county management and government.
- Sources of information related to a broad range of county programs, services, and administration.
- Basic principles, practices, and procedures of funding sources and grant funds disbursement.
- Principles and practices of contract administration and evaluation; and public agency budget development and administration, and sound financial management policies and procedures.
- Recent and ongoing developments, current literature, and sources of information related to the operations of the assigned division.
- Record keeping principles and procedures.
- Techniques for effectively representing the County in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
- Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.
Ability to:
- Assist in the development of goals, objectives, policies, procedures, and work standards for the department.
- Coordinate and oversee programmatic administrative, budgeting, and/or fiscal reporting activities.
- Perform responsible and difficult administrative work involving the use of independent judgment and personal initiative.
- Conduct research on a wide variety of administrative topics including grant funding, contract feasibility, budget and staffing proposals, and operational alternatives.
- Evaluate and develop improvements in operations, procedures, policies, or methods.
- Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
- Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
- Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.
- Establish and maintain a variety of filing, record keeping, and tracking systems.
- Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
- Operate and maintain modern office equipment, including computer equipment and specialized software applications programs.
- Use English effectively to communicate in person, over the telephone, and in writing.
- Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
- Plan, organize, and carry out assignments from management staff with minimal direction.
- Plan and conduct effective management, administrative, and operational studies.
- Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
- Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
- Effectively represent the department and the County in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
- Equivalent to graduation from an accredited four-year college or university with major coursework in business administration, public administration, or a related field.
- At least one year of professional administrative experience is typically required at the Associate Management Analyst level, and at least 3 years for the Management Analyst level.
Licenses and Certifications:
- Depending upon assignment, possession of a valid California Driver's License.
Open & Promotional. Anyone may apply.
The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in the County of San Mateo, California and applicants must participate at their own expense.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and/or supplemental questionnaire. Online applications must be received by the Human Resources Department before midnight on the final filing date.
TENTATIVE RECRUITMENT TIMELINE
Final Filing Date: Wednesday, September 11, 2024, by 11:59PM PST
Application Screening: Week of September 11, 2024
Civil Service Panel/Departmental Interviews: Week of September 23, 2024
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.
HR Analyst: Debbie Kong (08282024) (Management Analyst - D181)
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