Fluxx is looking for a highly skilled and motivated Technical Account Manager (TAM) to join the Customer Experience team. The Technical Account Manager will serve as a key liaison between our customers and internal technical teams, ensuring seamless communication and delivering exceptional service. This role requires a deep understanding of our product offerings, excellent interpersonal skills, and a strong technical background to effectively support our customers' needs.
This is a full time exempt and remote position. Candidates must be located in the United States.
How you will make an impact/What you will do:
- Build and maintain strong relationships with assigned customer accounts, acting as their primary point of contact for technical inquiries, issue resolution, and strategic guidance.
- Collaborate closely with cross-functional teams, including Customer Onboarding, Customer Success, Engineering, Product, and Support, to ensure customer needs are met and exceeded.
- Provide technical expertise and guidance to customers on product implementation, customization, and optimization to maximize their use of our solutions.
- Conduct regular check-ins and reviews with customers to assess satisfaction, gather feedback, and identify opportunities for improvement as well as upselling or expanding services.
- Proactively identify potential issues or challenges and develop strategies to address them before they impact the customer's experience.
- Analyze high priority incidents, with a focus on identifying root causes, and manage priority and processing of those incidents with Engineering and Support teams.
- Serve as an advocate for customers within the company, communicating their needs, challenges, and feedback to relevant internal stakeholders.
What you bring to the team/ About you:
- Proven experience in a technical account management, customer success, or similar role within the SaaS industry.
- Strong understanding of SaaS products, cloud technologies, APIs, and software integrations coupled with a knowledge of the software delivery lifecycle.
- Exceptional communication, negotiation, and presentation skills with the exceptional skill of converting technical jargon into understandable language for clients.
- Ability to manage multiple client accounts simultaneously while maintaining high levels of customer satisfaction.
- Strong problem-solving skills with a proven ability to apply technical expertise in diagnosing and resolving complex issues in a fast-paced, dynamic environment.
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