JOSYS can effectively, efficiently, and securely shift a company's IT operations management to remote work and SaaS-centric design and operation without replacing any of the hardware and software currently in use. Its core technology is "orchestration," which is the ability to manage and operate multiple different management software and SaaS products, automate operations and management, and enhance security.
The number of SaaS contracts and accounts has increased so much that it has become necessary to manage the permissions of each account individually on every dashboard. The more the number of employees increases, the more difficult it becomes to manage them. The number of subsidiaries continues to increase, and each subsidiary has its own IAM (Identity Access Manager, GWS, Azure AD), making it impossible to manage the entire HQ. JOSYS enables HQ to centrally manage and administer disparate IAMs, SaaS, MDM, and SSOs that are contracted by multiple subsidiaries.
The Role
As our first Technical Account Manager in the US, you will play a pivotal role in establishing Josys’ approach and processes for delivering exceptional customer experiences. As the lead technical GTM resource in the region, you will serve as the first point of contact for helping our growing base of customers realize the full potential of the Josys platform. By interacting with prospects and customers throughout the purchasing and renewal process, our customers will see you as a critical component of our value delivery engine. The relationships you build and the service you provide will ensure the ongoing commitment of our customers and enable our business to reach its next phase of growth.
Key Responsibilities
- Serve as the primary point of contact for assigned accounts, addressing inquiries, resolving issues, driving adoption, and ensuring customer satisfaction and loyalty.
- Provide technical guidance and expertise during the sales process and collaborate with the sales teams to develop compelling technical proposals and presentations tailored to client needs.
- Collaborate with cross-functional international teams to troubleshoot and resolve complex technical problems, ensuring timely and effective resolutions.
- Develop and maintain technical user guides and customer onboarding materials.
- Conduct training sessions and workshops to educate customers on the effective use of our products and services.
- Advocate for customer needs by gathering customer feedback, identifying areas for improvement, and sharing insights with relevant teams.
Ideal Profile
- You possess a Bachelor's degree in Computer Science, Information Technology, or a related field and have at least 3 years of experience in a Technical Account Management role, ideally in the Software/SaaS industry.
- It would be preferred if you have demonstrated experience in pre-sales engineering and user support, and have conducted product demonstrations and technical presentations.
- You have a strong understanding of complex SaaS products and services. An understanding of a typical IT organization’s responsibilities and workflows would be a plus.
- You are passionate about delivering exceptional customer experiences and are committed to continuous learning and professional development.
- You have strong technical aptitude and proficiency in troubleshooting, problem-solving, and technical documentation.
- You possess excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical audiences.
- You have a proven ability to work collaboratively with cross-functional teams, including sales, engineering, and support.
- You are a self-starter and thrive in fast-paced startup environments.
What's on Offer?
- Exciting opportunity to spearhead the global expansion of a Series B-funded B2B SaaS startup
- Work closely with industry leaders to scale the product in a high-growth market
- Excellent scope for professional development and career growth in a collaborative and innovative work environment
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