Responsibilities
- Develop and implement operational strategies that support the company's overall business objectives.
- Oversee the delivery of global field servicing and remote fleet monitoring, ensuring that services are delivered to clients on time, within budget, and to the expected quality standards.
- Drive operational efficiencies in terms of resource utilization and growth strategy.
- Partner with Product Management and Engineering to develop strategy for new Products roll-out and ensure Service readiness.
- Develop and monitor key performance indicators (KPI’s) to measure service delivery performance and identify areas for improvement.
- Establish and maintain strong relationships with clients to ensure that service delivery meets or exceeds their expectations.
- Partner with the senior leadership team to develop and implement long-term strategic plans that align with the company's vision and goals.
- Foster a culture of continuous improvement and innovation within the services operations team.
- Recruit, train, and manage a high-performing team of service delivery professionals.
- Define KPIs, understand performance against these metrics, and be able to synthesize and simplify data to present to executives on short notice.
Required Skills, Knowledge, And Experience
- Demonstrated track record in service delivery and operations management. Significant experience in a global, multi-site distributed power generation environment is required.
- Successful track record managing service delivery operations, optimizing processes, and driving performance improvements.
- Strong attention to driving down Service cost while delivering high quality service.
- Analytical and problem-solving skills, with a track record of developing and implementing effective solutions.
- Experience in setting up Global Service teams and partners for Service delivery.
- Personal Characteristics
- High EQ individual capable of impacting culture change from ad hoc start-up to process-oriented public company.
- Comfortable initiating productive discussions in an environment with competing points of view.
- Must be self-motivated with high energy level and a strong worth ethic.
- Organizational leadership skills; focus on achieving results, yet sensitivity to the need of communicating effectively with other team members.
- Commitment to high standards of excellence and integrity.
- Strong planning, mentoring and organizational skills.
- Excellent communication and presentation skills.
- Inspires and engages leadership; comfortable with walking into team areas and engaging directly with all team members.
- Travel up to 20% both domestically and internationally
Education / Certifications
Undergraduate degree, preferably in a technical discipline (e.g., Electrical or Mechanical Engineering) or Operations Research. Relevant practical experience will supersede a specific academic qualification.
Salary Ranges:
$280,000.00 - $370,000.00 #J-18808-Ljbffr